not receiving e-mails

[twarren]

Hi, for the last 2 weeks I haven't been receiving e-mails, although I can send them.  Desperately trying to resolve it, can anyone help.  Previously working fine on laptop, phone, elsewhere but now all seems to have gone wrong.  I can download my other email accounts, but not this one. Can anyone help me?

[JohnDoh]

Roundcube is the name of the webmail software that your email provider uses. The only people who can tell you why you are not receiving emails. The person who setup your email account might be able to help you track down your provider.

[twarren]

Hi, I know this is probably a silly question, but would that be Virginmedia as my provider (that's who I get my internet from?

[JohnDoh]

its not a silly question but I don't know the answer. I don't know what webmail software virgin media uses. if you want to PM me your email address I could see if I can work out who runs it for you, no promises though.