Hi
I am using roundcube email facility with c-panel on my website hosted at Unlimited.
Great Stuff!
I have set up several email accounts under one domain for different aspects of the site (eg inquiries, feedback, sales, admin). It was a pain having to log in to and then separately monitor multiple inboxes so I set up mail forwarders and they work fine. For example emails to sales@domain are forwarded to admin@domain so that I only have to keep checking the one admin@ email inbox. This could lead to a confusing situation where the same emails appear in both the primary and forwarded inboxes and a reply is sent twice if one neglects to delete it from the other inbox when replying. So I followed the manual and then deleted the sales@ account and, yes, the emails to sales@ still get through to admin@. So far so good.
However there are a couple of glitches with this method.
1. If I reply to the customer's email from the admin@ account then the customer naturally gets a reply from the admin@ account when he/she is expecting a reply from the sales@ account. This may be off-putting for certain people with an autistic nature and also it publicises a previously spam-free email address. Is there a way of making the reply appear to come from the primary sales@ account?
2. When I monitor the admin@ account inbox then the emails from the different primary recipient accounts are all in a mixed up list with no immediate indication of the primary recipient. So I have to open the email to find out if it's a sales email or a feedback email. It would be nice to have an additional info column in the inbox for listing the primary recipients of forwarded mail. Then I can toggle that column so sort in order of primary recipient. Is there a feature that helps me out here?
I am new to all this and so there might be another technique or facility in roundcube that gives me the required functionality and that I have not found or realised yet. Can anyone please suggest the method that will work for me here. Do I have to do something with folders?
Thank you.