Virutal Domain Setup

[psomyajula]

Hi,

We have integrated Roundcube with our application using MySQL setup. Our application domain is www.egrassroot.com. When user register to our application, we create user account  and domain into our MySQL database. Suppose Pranay Somyajula registered himself and system create his mail account as follows into domain and mailbox table.

Name : Pranay Somyajula

Domain - krishnakuteer.com
Mailbox - pranay.somyajula@krishnakuteer.com

When user send mails from pranay.somyajula@krishnakuteer.com to external mailbox like pranay.somyajula@gmail.com, mail reaches to destination successfully. Also user within application can send/receive mails for all virtual domains we have created in application.

Our issue is when user reply from external mailbox (pranay.somyajula@gmail.com) to our application (Roundcube Mailbox) pranay.somyajula@krishnakuteer.com, mail never reaches to destination. We are completely clueless to how to resolve this issue. We have gone through with various support forums but didn't find any relevant solution.

We are at final stage to live our application in next 2 weeks so any help will be greatly appreciated.

Thanks,
Pranay

[SKaero]

It doesn't sound like a problem with RoundCube I'd recommend looking at the mail server logs and see what they have to say when the email comes in.

[oldschool]

Ahoi!

Yes, it sounds like you have to check your mailserver.
Linux?


Rgds.

[psomyajula]

Hi,

Can you please me to understand how it works. My server name is www.egrassroot.com and virtual mail address is pranay.somyajula@krishnakuteer.com. When mail originated from pranay.somyajula@gmail.com it can identify egrassroot.com as it is in DNS. But how it will identify virtual address krishnakuteer.com.

Can you can refer any documentation which can help us for this setup.

Thanks,
Pranay

[psomyajula]

I would like to add this point that I have installed Roundcube as part of iRedMail and using iRedMail as mail sever.

Thanks,
Pranay

[SKaero]

You need to look at the logs that detail the connection for incoming mail, I would guess that the logs would be part of iRedMail.

[oldschool]

...using iRedMail as mail sever.

This info comes much too late.
And yes, take a look at the guide of the iRedMail due to the fact it's a complete package and they make it on a own way.


Rgds.

[psomyajula]

Thanks for your prompt response. I will check logs and other details provided by iRedMail and will post my findings.

Thanks,
Pranay

[psomyajula]

Hi,

Below is the delivery failure report generated by google for above case. Any help will be really appreciated.

Delivery to the following recipient failed permanently:

     pranay.somyajula@krishnakuteer.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected. (state 13).

----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
        d=gmail.com; s=20120113;
        h=mime-version:in-reply-to:references:date:message-id:subject:from:to
         :content-type;
        bh=WBnfP6eDuo/Iuq69gS9gJX+mTlTmfoXD/j9Qn07B+Zw=;
        b=yIHqUaLXR1N7iXxgeimmYkMAhqXmnS5xOpvBQ+RN8EE6Y/BKEKlPfrMpClPlhMv0fN
         CZFgdr+/2P64L6aab+SNGGMq1PzJ52N3NcExpE1z5HMWMl9xmb6tlesJSrAoj1Ux/A/y
         3zd9o/EWIRRRy2Eq10J325YEFLcnNr5yH1tgDevV+fL4H3B/El0wFKSU31TDbSaqGfuJ
         lm/P/PXO8tbiCS7xkbtArIzsGe1czbOFisjKymXsWZhHwe7m4od0qAjdqFnOYRWaF/Os
         CWGTpedZC65tS0pvJNl19diLQbt4CQlqPZJY+FY/yXv6WwCQy5xXYo2S67F1cLSBPP5k
         NK+Q==
MIME-Version: 1.0
Received: by 10.66.85.71 with SMTP id f7mr8028783paz.5.1346303995251; Wed, 29
 Aug 2012 22:19:55 -0700 (PDT)
Received: by 10.66.244.41 with HTTP; Wed, 29 Aug 2012 22:19:55 -0700 (PDT)
In-Reply-To: <01344007848b4eed20d449f893d5a16f@krishnakuteer.com>
References: <01344007848b4eed20d449f893d5a16f@krishnakuteer.com>
Date: Wed, 29 Aug 2012 22:19:55 -0700
Message-ID: <CAOvM52iyw9HMPRMwv0RoeUkwVcXa=YT5fgo8MQ6wMYmg=7PeVA@mail.gmail.com>
Subject: Re: Test Mail !!!
From: Pranay Somyajula <pranay.somyajula@gmail.com>
To: pranay.somyajula@krishnakuteer.com
Content-Type: multipart/alternative; boundary=f46d042f940c658dd604c874d337

[SKaero]

As the error message in the emails says its a problem with the way your mail server is configured and you need to look at the logs on your mail server.