Plugins are not activated

[vivacomputers]

There's something basic wrong here. It really is as simple as it seems, normally.

Please navigate to one of the plugin folders. Maybe 'markasjunk' since I am familiar with that one. From inside that directory, do a pwd and 'ls -l' and post the results here.

Euuhh....I want to do that and I something of of things but can you explain how to do this or what this is? 

[ABerglund]

There's something basic wrong here. It really is as simple as it seems, normally.

Please navigate to one of the plugin folders. Maybe 'markasjunk' since I am familiar with that one. From inside that directory, do a pwd and 'ls -l' and post the results here.

Euuhh....I want to do that and I something of of things but can you explain how to do this or what this is? 

Sorry, from your description of the permissions as "755" I got the impression that you might be running Roundcube on Linux, and were familiar with basic Linux command line operations.

Let's backup then. What are you running RC on, Linux, Windows or ?? I'm now assuming you aren't comfortable or experienced working in the command line?

[vivacomputers]

  It's ok..I am not familiar with Linux commands no, sorry. I can learn if you can explain me what I have to do. The script is installed through a software script on my hosting. I didn't have to do anything about that it is totally automatic. It is working on a Linux server that I know.

[ABerglund]

OK, do you have shell access to the hosted server? If so, login to it, and cd to the roundcubemail/plugins folder.

Once there, key in pwd and hit Enter. Copy the results to a text file somewhere on your computer.

Then key in ls -l and hit Enter. Copy that result also.

Then post both results here.