Author Topic: Emails STOPPED Sending  (Read 6979 times)

BrotherAndrew

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Emails STOPPED Sending
« on: May 20, 2013, 06:36:57 PM »
Emails were sending out Very Well for Several Months in my R C Install.  Today I keep seeing A Failed Message when sending out Emails.  What could be causing that?   :)

Offline SKaero

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Re: Emails STOPPED Sending
« Reply #1 on: May 20, 2013, 07:18:54 PM »
Whats in the error log?

BrotherAndrew

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Re: Emails STOPPED Sending
« Reply #2 on: May 20, 2013, 08:38:37 PM »
These are 2 from today:

[20-May-2013 12:41:42 CST6CDT] MDB2 Error: constraint violation (-3): _doQuery: [Error message: Could not execute statement]
[Last executed query: EXECUTE mdb2_statement_mysql_4c0f9e1ce0895f928d62c3d2b529d3a2c9c9d37e9 USING @0, @1, @2]
[Native code: 1062]
[Native message: Duplicate entry '9iob6st16nf6f5co1t9g22s5a5' for key 'PRIMARY']

[20-May-2013 12:41:42 -0500]: DB Error: MDB2 Error: constraint violation Query: _doQuery: [Error message: Could not execute statement] [Last executed query: EXECUTE mdb2_statement_mysql_4c0f9e1ce0895f928d62c3d2b529d3a2c9c9d37e9 USING @0, @1, @2] [Native code: 1062] [Native message: Duplicate entry '9iob6st16nf6f5co1t9g22s5a5' for key 'PRIMARY']  in /home/mme/public_html/VALUED-USERS-AREA/program/include/rcube_mdb2.php on line 727 (GET /VALUED-USERS-AREA/?_task=mail&_action=check-recent&_mbox=INBOX&_list=1&_quota=1&_remote=1&_unlock=0&_=1369071700808)

Offline SKaero

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Re: Emails STOPPED Sending
« Reply #3 on: May 21, 2013, 04:28:49 PM »
Neither of those errors should be related to the problem, are you using SMTP or PHP is send the mail?

Offline SKaero

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Re: Emails STOPPED Sending
« Reply #4 on: May 21, 2013, 05:28:45 PM »
By "installed from cPanel" do you mean you installed it from Softaculous or a similar script installer or are you just using the RoundCube that comes in cPanel?

BrotherAndrew

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Re: Emails STOPPED Sending
« Reply #5 on: May 21, 2013, 05:39:30 PM »
This is my Custom (Softaculous) Install that I've been using for Several Months.   :)

BrotherAndrew

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Re: Emails STOPPED Sending
« Reply #6 on: May 21, 2013, 05:57:17 PM »
I desire to see this Resolved ASAP!  Some of my valued web mail users are asking me about this.  Is it possible that Upgrading to 0.9.1 would fix this?!   :) 

Offline SKaero

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Re: Emails STOPPED Sending
« Reply #7 on: May 21, 2013, 09:36:32 PM »
Maybe it would (good idea anyways) but probably not, most likely something changed with the SMTP or PHP setting on the server that has caused it to break.

BrotherAndrew

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Re: Emails STOPPED Sending
« Reply #8 on: May 21, 2013, 09:39:58 PM »
A Squirrel Mail Test WON'T Send Emails Either.   :)

Offline ABerglund

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Re: Emails STOPPED Sending
« Reply #9 on: May 21, 2013, 09:47:43 PM »
Then you have a mail server problem, not a webmail problem.
Arne Berglund
SysAdmin, Internet Services
Lane Education Service District
Eugene, OR, USA

BrotherAndrew

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Re: Emails STOPPED Sending
« Reply #10 on: May 21, 2013, 10:18:42 PM »
Below is what I Was told about the server.  It was fine until about 2 days ago.  Does what it say below look like a Valid response to you?   :)

"I've always had smtp/imap set to require authentication.

Perhaps the latest cpanel update made a change to the config, and it has become more strict.

Regardless, email authentication requirements will not be removed from my servers, as spammers use open relays, and create massive problems."

Offline ABerglund

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Re: Emails STOPPED Sending
« Reply #11 on: May 22, 2013, 12:57:42 AM »
I know nothing about cpanel, as I run my own mail server. But other than that, yes, that is all pretty standard.
Arne Berglund
SysAdmin, Internet Services
Lane Education Service District
Eugene, OR, USA

BrotherAndrew

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Re: Emails STOPPED Sending
« Reply #12 on: May 22, 2013, 03:19:09 PM »
A post of mine on here that I Deleted, Re Appeared, and Other Posts Disappeared.

If I Edit // SMTP server host (for sending mails) area Properly, should that Solve the Send Emails Issue?!   :)

Offline ABerglund

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Re: Emails STOPPED Sending
« Reply #13 on: May 22, 2013, 03:33:05 PM »
In theory, yes. In detail, I don't know because I don't know what parameter changed to make them stop. But if you change the SMTP config to match what your email provider says you should use, that should do it.
Arne Berglund
SysAdmin, Internet Services
Lane Education Service District
Eugene, OR, USA

BrotherAndrew

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Re: Emails STOPPED Sending
« Reply #14 on: May 22, 2013, 03:52:57 PM »
OK, So Correctly Editing the SMPT Sending Emails area in the Config File, is All that's needed to get the Emailing Sending issue Fixed?  :)