Author Topic: part of message not shown in a reply  (Read 5906 times)

Offline iceblink

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part of message not shown in a reply
« on: October 08, 2013, 04:22:51 AM »
In Roundcube 0.8.4 (sorry, I'll update soon and see if the issue persists).

Below is (small part of) the source of a message that I am replying to. I can provide the original source if required but it is too long to paste here.

First issue is that the message itself is not completely displayed. What is see is:

[===> Voer uw antwoord a.u.b. beneden deze lijn in
[===> Voer uw antwoord a.u.b. boven deze lijn in

But according to the source it should show:

[===> Voer uw antwoord a.u.b. beneden deze lijn in <===]
[===> Voer uw antwoord a.u.b. boven deze lijn in <===]


Second issue is that upon replying, the last bit of the message that is quoted is:

> [===> Voer uw antwoord a.u.b. beneden deze lijn in Voer uw antwoord
> a.u.b. boven deze lijn in

So it is clear something is going wrong.

I hope this can be fixed. The email seems to be generated by a common customer care system, so I'm assuming the problem will occur more often.

Best regards,
Patrick Asselman

Code: [Select]
Return-Path: <xxx@xxx.nl>
Received: from edge06.xxxmail.net ([192.168.13.79])
          by viefep11-int.xxx.at
          (InterMail vM.8.01.05.05 201-2260-151-110-20120111) with ESMTP
          id <20131006111502.JFUU18435.viefep11-int.xxx.at@edge06.xxxmail.net>
          for <xxx@xxx.nl>; Sun, 6 Oct 2013 13:15:02 +0200
Received: from mailgwgb05.rightnowtech.com ([208.72.90.125])
by edge06.xxxmail.net with edge
id ZnEz1m04S2iGRo009nF1Z8; Sun, 06 Oct 2013 13:15:01 +0200
X-SourceIP: 208.72.90.125
Received: from [10.80.0.69] ([10.80.0.69:20996] helo=access-gb.rightnowtech.com)
by rntgb124.rnmk.com (envelope-from <xxx@xxx.nl>)
(ecelerity 2.2.2.45 r(34222M)) with ESMTP
id E2/15-07964-33641525; Sun, 06 Oct 2013 12:14:59 +0100
Received: from webgb06.int.rightnowtech.com (localhost.localdomain [127.0.0.1])
by access-gb.rightnowtech.com ("Mail Server") with SMTP id 9362462D0C8
for <xxx@xxx.nl>; Sun,  6 Oct 2013 12:14:59 +0100 (BST)
Content-Type: Multipart/Alternative;
  boundary="------------Boundary-00=_Z8V8VA40000000000000"
From: "xxx xxx"
    <xxx@xxx.nl>
Reply-To: "xxx xxx"
    <xxx@xxx.nl>
To: xxx@xxx.nl
Date: Sun, 6 Oct 2013 13:14:59 +0200 (CEST)
Subject: Uw vraag aan xxx xxx [Incident: 000-0015]
MIME-Version: 1.0
Message-Id: <RNTT.Av8AuwqEDv8S~RHfGnRLNfGk2toqDy7~Mi~~.1381058099.4hW4OcAj3hf2NdQn0iMZ@webgb06.int.rightnowtech.com>


--------------Boundary-00=_Z8V8VA40000000000000
Content-Type: Text/Plain; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable


Bestereactie.

[=3D=3D=3D> Voer uw antwoord a.u.b. beneden deze lijn in <=3D=3D=3D]

[=3D=3D=3D> Voer uw antwoord a.u.b. boven deze lijn in <=3D=3D=3D]

uw vraag=20

Sorry, we were unable to deliver your message to the following address.

<xxx@xxx.nl (mailto:xxx@xxx.nl) >:
Remote host said: 550 5.1.1 <xxx@xxx.nl (mailto:xxx@xxx.n=
l) > recipient rejected 98.138.120.48 is in RBL [RCPT_TO]

--- Below this line is a copy of the message.

Received: from [127.0.0.1] by nm41.bullet.mail.ne1.xxx.com with NNFMP; =
03 Oct 2013 19:24:42 -0000
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R6vLB3SvxDpfAF6ABA602IGzKIQB8z7D0uwBuXY5QBEIR
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X-Mailer: xxxMailWebService/0.8.160.587
References: <1380730897.73120.xxxMailNeo@web161406.mail.bf1.xxx.com (=
mailto:1380730897.73120.xxxMailNeo@web161406.mail.bf1.xxx.com) > <214=
E054B-000D-437D-939B-9FC36B505863@xxx.nl (mailto:214E054B-000D-437D-93=
9B-9FC36B505863@xxx.nl) >
Message-ID: <1380828036.39201.xxxMailNeo@web161404.mail.bf1.xxx.com (=
mailto:1380828036.39201.xxxMailNeo@web161404.mail.bf1.xxx.com) >
Date: Thu, 3 Oct 2013 12:20:36 -0700 (PDT)
From: xxx <xxx@xxx.com (mailto:xxx@xxx.com=
) >
Reply-To: xxx <xxx@xxx.com (mailto:xxx@xxx=
=2Ecom) >
To: xxx <xxx@xxx.nl (mailto:xxx@xxx.nl) >
In-Reply-To: <214E054B-000D-437D-939B-9FC36B505863@xxx.nl (mailto:214E=
054B-000D-437D-939B-9FC36B505863@xxx.nl) >
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary=3D"1038709272-556934789-138=
0828036=3D:39201"

--1038709272-556934789-1380828036=3D:39201
Content-Type: text/plain; charset=3Dus-ascii

20131003 21:20


________________________________
From: xxx <xxx@xxx.nl (mailto:xxx@xxx.nl) >
To: xxx <xxx@xxx.com (mailto:xxx@xxx.com) =
>=20
Sent: Thursday, October 3, 2013 8:50 PM


20131003 20:50

On Oct 2, 2013, at 6:21 PM, xxx wrote:



     20131002 18:21

--1038709272-556934789-1380828036=3D:39201
Content-Type: text/html; charset=3Dus-ascii

<html><body><div style=3D"color:#000; background-color:#fff; font-family:=
times new roman, new york, times, serif;font-size:12pt"><div><span>201310=
03 21:20</span></div><div><br></div>  <div style=3D"font-family: 'times n=
ew roman', 'new york', times, serif; font-size: 12pt;"> <div style=3D"fon=
t-family: 'times new roman', 'new york', times, serif; font-size: 12pt;">=
 <div dir=3D"ltr"> <hr size=3D"1">  <font size=3D"2" face=3D"Arial"> <b><=
span style=3D"font-weight:bold;">From:</span></b> xxx &lt;x=
xx@xxx.nl (mailto:xxx@xxx.nl) &gt;<br> <b><span style=3D"f=
ont-weight: bold;">To:</span></b> xxx &lt;xxx@xxx.c=
om (mailto:xxx@xxx.com) &gt; <br> <b><span style=3D"font-weight:=
 bold;">Sent:</span></b> Thursday, October 3, 2013 8:50 PM<br> <b><span
style=3D"font-weight: bold;">Subject:</span></b> Re: test<br> </font> </d=
iv> <div class=3D"y_msg_container"><br>20131003 20:50<div class=3D"yqt960=
1732121" id=3D"yqtfd57064"><br clear=3D"none">On Oct 2, 2013, at 6:21 PM,=
 xxx wrote:<br
clear=3D"none"><br clear=3D"none">&gt; 20131002 18:21<br clear=3D"none"><=
br clear=3D"none"></div><br><br></div> </div> </div>  </div></body></html=
>
--1038709272-556934789-1380828036=3D:39201--

Uit het bericht:=20
Sorry, we were unable to deliver your message to the following address.

<xxx@xxx.nl>:
Remote host said: 550 5.1.1 <xxx@xxx.nl> recipient rejected 216.1=
09.114.67 is in RBL [RCPT_TO]
Message-ID: <1380535758.41864.xxxMailNeo@web125703.mail.ne1.xxx.com>

.[---001:009426:14700---]


--------------Boundary-00=_Z8V8VA40000000000000
Content-Type: Text/Html; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3DISO-885=
9-1" />
<style type=3D"text/css">
td.header   { }
td.text     { padding-left: 4px; padding-right: 4px; }
td.label    { }
td.data     { }
p {margin-bottom:0;}
p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph {margin-lef=
t:48px; margin-bottom:0; margin-top:0;}

</style>
<title>Stop</title>
</head>
<body>

<br />
<div><br /></div>
<div>De <br />
<br />
Daarom <br />
<br />
Mijn <b=
r />
<br />
Een<b=
r />
<br />
Voor </div>
<div><br /></div>
<div><br /></div>
<div><br /></div>
<div><br /></div>
<div><br /></div>
<div><br /></div>
<div><br />
Sorry, we were unable to deliver your message to the following address.<b=
r />
<br />
&lt;<a target =3D 'new' title=3D'Klik om  te openen mailto:xx=
x@xxx.nl'  href=3D"mailto:xxx@xxx.nl">xxx@xxx.nl</a>=
&gt;:<br />
Remote host said: 550 5.1.1 &lt;<a target =3D 'new' title=3D'Klik om kopp=
eling te openen mailto:xxx@xxx.nl'  href=3D"mailto:xxx@chell=
o.nl">xxx@xxx.nl</a>&gt; recipient rejected 98.138.120.48 is in R=
BL [RCPT_TO]<br />
<br />
--- Below this line is a copy of the message.<br />
<br />
Received: from [127.0.0.1] by nm41.bullet.mail.ne1.xxx.com with NNFMP; =
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X-xxx-Newman-Id:&nbsp;<a target =3D 'new' title=3D'Klik om  te=
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essage-ID:Date:From:Reply-To:Subject:To:In-Reply-To:MIME-Version:Content-=
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e;<br />
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Received: from [212.187.67.221] by web161404.mail.bf1.xxx.com via HTTP;=
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X-Mailer: xxxMailWebService/0.8.160.587<br />
References: &lt;<a target =3D 'new' title=3D'Klik om  te openen =
mailto:1380730897.73120.xxxMailNeo@web161406.mail.bf1.xxx.com'  href=3D=
"mailto:1380730897.73120.xxxMailNeo@web161406.mail.bf1.xxx.com">13807=
30897.73120.xxxMailNeo@web161406.mail.bf1.xxx.com</a>&gt; &lt;<a targ=
et =3D 'new' title=3D'Klik om  te openen mailto:214E054B-000D-43=
7D-939B-9FC36B505863@xxx.nl'  href=3D"mailto:214E054B-000D-437D-939B-9=
FC36B505863@xxx.nl">214E054B-000D-437D-939B-9FC36B505863@xxx.nl</a>=
&gt;<br />
Message-ID: &lt;<a target =3D 'new' title=3D'Klik om  te openen =
mailto:1380828036.39201.xxxMailNeo@web161404.mail.bf1.xxx.com'  href=3D=
"mailto:1380828036.39201.xxxMailNeo@web161404.mail.bf1.xxx.com">13808=
28036.39201.xxxMailNeo@web161404.mail.bf1.xxx.com</a>&gt;<br />
Date: Thu, 3 Oct 2013 12:20:36 -0700 (PDT)<br />
From: xxx &lt;<a target =3D 'new' title=3D'Klik om =
 te openen mailto:xxx@xxx.com'  href=3D"mailto:xxx@xxx.=
com">xxx@xxx.com</a>&gt;<br />
Reply-To: xxx &lt;<a target =3D 'new' title=3D'Klik om koppe=
ling te openen mailto:xxx@xxx.com'  href=3D"mailto:xxx@x=
xx.com">xxx@xxx.com</a>&gt;<br />
To: xxx &lt;<a target =3D 'new' title=3D'Klik om  t=
e openen mailto:xxx@xxx.nl'  href=3D"mailto:xxx@xxx.nl">x=
xx@xxx.nl</a>&gt;<br />
In-Reply-To: &lt;<a target =3D 'new' title=3D'Klik om  te openen=
 mailto:214E054B-000D-437D-939B-9FC36B505863@xxx.nl'  href=3D"mailto:2=
14E054B-000D-437D-939B-9FC36B505863@xxx.nl">214E054B-000D-437D-939B-9F=
C36B505863@xxx.nl</a>&gt;<br />
MIME-Version: 1.0<br />
Content-Type: multipart/alternative; boundary=3D&quot;1038709272-55693478=
9-1380828036=3D:39201&quot;<br />
<br />
--1038709272-556934789-1380828036=3D:39201<br />
Content-Type: text/plain; charset=3Dus-ascii<br />
<br />
20131003 21:20<br />
<br />
<br />
________________________________<br />
From: xxx &lt;<a target =3D 'new' title=3D'Klik om =
 te openen mailto:xxx@xxx.nl'  href=3D"mailto:xxx@xxx.nl"=
>xxx@xxx.nl</a>&gt;<br />
To: xxx &lt;<a target =3D 'new' title=3D'Klik om  t=
e openen mailto:xxx@xxx.com'  href=3D"mailto:xxx@xxx.co=
m">xxx@xxx.com</a>&gt;&nbsp;<br />
Sent: Thursday, October 3, 2013 8:50 PM<br />
<br />
<br />
20131003 20:50<br />
<br />
On Oct 2, 2013, at 6:21 PM, xxx wrote:<br />
<br />
<blockquote>20131002 18:21<br /></blockquote>
--1038709272-556934789-1380828036=3D:39201<br />
Content-Type: text/html; charset=3Dus-ascii<br />
<br />
&lt;html&gt;&lt;body&gt;&lt;div style=3D&quot;color:#000; background-colo=
r:#fff; font-family:times new roman, new york, times, serif;font-size:12p=
t&quot;&gt;&lt;div&gt;&lt;span&gt;20131003 21:20&lt;/span&gt;&lt;/div&gt;=
&lt;div&gt;&lt;br&gt;&lt;/div&gt; &nbsp;&lt;div style=3D&quot;font-family=
: 'times new roman', 'new york', times, serif; font-size:=
 12pt;&quot;&gt; &lt;div style=3D&quot;font-family: 'times new roman&=
#39;, 'new york', times, serif; font-size: 12pt;&quot;&gt; &lt;di=
v dir=3D&quot;ltr&quot;&gt; &lt;hr size=3D&quot;1&quot;&gt; &nbsp;&lt;fon=
t size=3D&quot;2&quot; face=3D&quot;Arial&quot;&gt; &lt;b&gt;&lt;span sty=
le=3D&quot;font-weight:bold;&quot;&gt;From:&lt;/span&gt;&lt;/b&gt; Patric=
k xxx &amp;lt;<a target =3D 'new' title=3D'Klik om  te open=
en
mailto:xxx@xxx.nl'  href=3D"mailto:xxx@xxx.nl">xxx@c=
hello.nl</a>&amp;gt;&lt;br&gt; &lt;b&gt;&lt;span style=3D&quot;font-weigh=
t: bold;&quot;&gt;To:&lt;/span&gt;&lt;/b&gt; xxx &amp;lt;<a =
target =3D 'new' title=3D'Klik om  te openen mailto:xxx@y=
ahoo.com'  href=3D"mailto:xxx@xxx.com">xxx@xxx.com</a>&=
amp;gt; &lt;br&gt; &lt;b&gt;&lt;span style=3D&quot;font-weight: bold;&quo=
t;&gt;Sent:&lt;/span&gt;&lt;/b&gt; Thursday, October 3, 2013 8:50 PM&lt;b=
r&gt; &lt;b&gt;&lt;span style=3D&quot;font-weight: bold;&quot;&gt;Subject=
:&lt;/span&gt;&lt;/b&gt; Re: test&lt;br&gt; &lt;/font&gt; &lt;/div&gt; &l=
t;div class=3D&quot;y_msg_container&quot;&gt;&lt;br&gt;20131003 20:50&lt;=
div class=3D&quot;yqt9601732121&quot; id=3D&quot;yqtfd57064&quot;&gt;&lt;=
br
clear=3D&quot;none&quot;&gt;On Oct 2, 2013, at 6:21 PM, xxx =
wrote:&lt;br<br />
clear=3D&quot;none&quot;&gt;&lt;br clear=3D&quot;none&quot;&gt;&amp;gt; 2=
0131002 18:21&lt;br clear=3D&quot;none&quot;&gt;&lt;br clear=3D&quot;none=
&quot;&gt;&lt;/div&gt;&lt;br&gt;&lt;br&gt;&lt;/div&gt; &lt;/div&gt; &lt;/=
div&gt; &nbsp;&lt;/div&gt;&lt;/body&gt;&lt;/html&gt;<br />
--1038709272-556934789-1380828036=3D:39201--<br /></div>
<div><br /></div>
<br />
<blockquote>
<div title=3D"rntmarker_55238" id=3D"rntmarker_55238"></div>
</blockquote>

</td></tr>
<tr><td class=3D"text" bgcolor=3D"#6EB7E4"><b>&nbsp;Reactie   =
 xxx</b></td><td class=3D"text" bgcolor=3D"#6EB7E4" align=3D"right">05=
/10/2013 03:51 PM</td></tr>
<tr><td class=3D"text" colspan=3D"2">Beste meneer  xxx,<br /><br />B=
edankt via <a href=3D"http://mxtoolbox.com/Sup=
erTool.aspx" target=3D"_blank">http://mxtoolbox.com/SuperTool.aspx</a><br=
 />Ik heb veroorzakers.<br /><br />helaas.<br /><br />Ikgraag. <br /><br />Met,<br /><br
/>xxx<br />xxx xxx</td></tr>
<tr><td class=3D"text" bgcolor=3D"#E0E0E0"><b>&nbsp;Klant  (  xxx=
)</b></td><td class=3D"text" bgcolor=3D"#E0E0E0" align=3D"right">30/09/20=
13 12:59 PM</td></tr>
<tr><td class=3D"text" colspan=3D"2">Stop<br /><br />Ik
zoeken.<br /><br />Graag<br /><br />Uit het bericht: <br />Sorry, we were unab=
le to deliver your message to the following address.<br /><br />&lt;<a hr=
ef=3D"mailto:xxx@xxx.nl">xxx@xxx.nl</a>&gt;:<br />Remote
host said: 550 5.1.1 &lt;<a href=3D"mailto:xxx@xxx.nl">xxx@c=
hello.nl</a>&gt; recipient rejected 216.109.114.67 is in RBL [RCPT_TO]<br=
 />Message-ID: &lt;1380535758.41864.<a href=3D"mailto:xxxMailNeo@web125=
703.mail.ne1.xxx.com">xxxMailNeo@web125703.mail.ne1.xxx.com</a>&gt;=
</td></tr>
<tr><td colspan=3D"2">&nbsp;</td></tr>
<tr><td colspan=3D"2" bgcolor=3D"#E0E0E0"><b>&nbsp;Referentienummer:13093=
0-001535</b></td></tr>
<tr><td colspan=3D"2">
<hr><br /><br />[---001:=
009354:20066---]
</div>
</body>
</html>

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Offline alec

  • Hero Member
  • *****
  • Posts: 1,365
Re: part of message not shown in a reply
« Reply #1 on: October 08, 2013, 05:07:29 AM »
Works for me in 0.9.

Offline iceblink

  • Newbie
  • *
  • Posts: 3
Re: part of message not shown in a reply
« Reply #2 on: October 10, 2013, 02:31:26 PM »
Just upgraded to 0.9.4 but I'm still getting the same effect.
May I ask how you tested this Alec?