Author Topic: Can't login Roundcube ( Authentication failed)  (Read 23223 times)

Offline atmaca

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Can't login Roundcube ( Authentication failed)
« on: December 10, 2013, 10:50:38 AM »
Hi, I'm using Ubunu 13.04 x64. I'm installed to Roundcube on localhost when I'm trying logging on to Roundcube, getting  "authentication failed" error. My username and pass are true but can't login.
This is a error log:
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10-Dec-2013 15:12:09 +0200]: DB Error: SQLSTATE[28000] [1045] Access denied for user 'email'@'localhost' (using password: YES) (POST /mail/?_task=login&_action=login)
Screenshot:


Offline SKaero

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Re: Can't login Roundcube ( Authentication failed)
« Reply #1 on: December 10, 2013, 04:44:50 PM »
Enable imap debug and post the log.

Offline atmaca

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Re: Can't login Roundcube ( Authentication failed)
« Reply #2 on: December 11, 2013, 04:13:16 AM »
Dovecot's log:

"syslog" file:

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Dec 11 10:57:01 Mr dbus[494]: [system] Successfully activated service 'org.freedesktop.hostname1'
Dec 11 11:01:05 Mr dovecot: doveadm: Debug: This is Dovecot's debug log (1386752465)
Dec 11 11:01:05 Mr dovecot: doveadm: This is Dovecot's info log (1386752465)
Dec 11 11:01:05 Mr dovecot: doveadm: Warning: This is Dovecot's warning log (1386752465)
Dec 11 11:01:05 Mr dovecot: doveadm: Error: This is Dovecot's error log (1386752465)
Dec 11 11:01:05 Mr dovecot: doveadm: Fatal: This is Dovecot's fatal log (1386752465)
Dec 11 11:04:45 Mr dovecot: imap-login: Disconnected (auth failed, 1 attempts in 4 secs): user=<email>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, secured, session=<9ubzhD7tFAB/AAAB>
Dec 11 11:09:01 Mr CRON[6143]: (root) CMD (  [ -x /usr/lib/php5/maxlifetime ] && [ -x /usr/lib/php5/sessionclean ] && [ -d /var/lib/php5 ] && /usr/lib/php5/sessionclean /var/lib/php5 $(/usr/lib/php5/maxlifetime))

"mail.log" file:

Code: [Select]
Dec 11 11:01:05 Mr dovecot: doveadm: Debug: This is Dovecot's debug log (1386752465)
Dec 11 11:01:05 Mr dovecot: doveadm: This is Dovecot's info log (1386752465)
Dec 11 11:01:05 Mr dovecot: doveadm: Warning: This is Dovecot's warning log (1386752465)
Dec 11 11:01:05 Mr dovecot: doveadm: Error: This is Dovecot's error log (1386752465)
Dec 11 11:01:05 Mr dovecot: doveadm: Fatal: This is Dovecot's fatal log (1386752465)
Dec 11 11:04:45 Mr dovecot: imap-login: Disconnected (auth failed, 1 attempts in 4 secs): user=<email>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, secured, session=<9ubzhD7tFAB/AAAB>

This is an email test on install step 3:

Code: [Select]
Dec 11 10:25:49 Mr postfix/smtp[1481]: connect to mx3.hotmail.com[65.55.37.88]:25: Connection timed out
Dec 11 10:25:49 Mr postfix/smtp[1481]: connect to mx1.hotmail.com[65.55.92.136]:25: No route to host
Dec 11 10:26:19 Mr postfix/smtp[1481]: connect to mx3.hotmail.com[65.55.92.184]:25: Connection timed out
Dec 11 10:26:19 Mr postfix/smtp[1481]: 5776C88913: to=<bla-bla@live.com>, relay=none, delay=142424, delays=142303/0.22/121/0, dsn=4.4.1, status=deferred (connect to mx3.hotmail.com[65.55.92.184]:25: Connection timed out)

Thanks for helping.

Offline SKaero

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Re: Can't login Roundcube ( Authentication failed)
« Reply #3 on: December 11, 2013, 05:03:42 AM »
Enable imap_debug in the main.inc.php and post the log that is created in RoundCube's log folder.

Offline atmaca

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Re: Can't login Roundcube ( Authentication failed)
« Reply #4 on: December 11, 2013, 06:22:26 AM »
Debug mode aldeady enabled main.inc.php  :-\

Code: [Select]
$rcmail_config['debug_level'] = 4;
Now I'm changed to option 1 and logs/error file content here:
Code: [Select]
[11-Dec-2013 13:19:06 +0200]: IMAP Error: Login failed for email from 127.0.0.1. LOGIN: Authentication failed. in /var/www/mail/program/lib/Roundcube/rcube_imap.php on line 184 (POST /mail/?_task=login&_action=login)

Offline SKaero

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Re: Can't login Roundcube ( Authentication failed)
« Reply #5 on: December 11, 2013, 05:23:12 PM »
imap_debug is a separate option in the main.inc.php, it should be just underneath debug_level.

Offline atmaca

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Re: Can't login Roundcube ( Authentication failed)
« Reply #6 on: December 12, 2013, 03:23:15 AM »
Oh sorry, I'm newbie for this things. Testing on localhost. Now find imap debug mode. It's here:
Code: [Select]
[12-Dec-2013 10:20:17 +0200]: [EF27] S: * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE STARTTLS AUTH=PLAIN] Dovecot ready.
[12-Dec-2013 10:20:17 +0200]: [EF27] C: A0001 ID ("name" "Roundcube" "version" "0.9.5" "php" "5.4.9-4ubuntu2.3" "os" "Linux" "command" "/mail/")
[12-Dec-2013 10:20:17 +0200]: [EF27] S: * ID NIL
[12-Dec-2013 10:20:17 +0200]: [EF27] S: A0001 OK ID completed.
[12-Dec-2013 10:20:17 +0200]: [EF27] C: A0002 LOGIN username password
[12-Dec-2013 10:20:21 +0200]: [EF27] S: A0002 NO [AUTHENTICATIONFAILED] Authentication failed.

Offline SKaero

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Re: Can't login Roundcube ( Authentication failed)
« Reply #7 on: December 12, 2013, 07:07:13 PM »
It looks like RoundCube's working correctly but your mail server is rejecting the login. Have you tired logging in with the full email address?

Offline atmaca

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Re: Can't login Roundcube ( Authentication failed)
« Reply #8 on: December 13, 2013, 11:16:21 AM »
I don't define full e-mail addresses. I defined only username and password.  :-\ By the way, I'm using localhost, not a domain. Now I will completely uninstall and reinstall. Maybe this time I can run smoothly.
« Last Edit: December 13, 2013, 01:08:56 PM by atmaca »