Hi all, thanks for having a look at my post.
I have a website and a webmail service from qiq
They recently upgraded the servers and I had problems accessing my mail on Roundcube, as it kept on loosing contact with the server. This was eventually fixed but I now am missing certain folders with important mail and my whole address book has dissapeared.
After a few conversations with tech support with QIQ they have said;
"Thank you for your ticket. The way roundcube manages its databases has caused the removal of information from the address book, and as roundcube is third party software, we have no control over how it functions as we don't write the script."
I'm reasonably tech savy but not completely tech savy. Is the above correct? As I had no problems until they upgraded the servers then my webmail crashed and all my email addresses are now lost.
Is it a roundcube problem or a web host problem?
I'm a bit annoyed as I work in the charity sector enabling people with mental health and emailing clients are the main point of contact (I should have backed them up - my fault), but Im just a bit annoyed and am wondering if there is anything I can do?.. luckily I have most of the emails and I can rebuild the lists from there (hours of work), but I'm wondering where the buck stops, qiq have always been very helpful in sorting any problems out and have a good webservice but this is highly annoying.
any ideas?
mark