Author Topic: Installation issues...  (Read 4378 times)

Offline starion

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Installation issues...
« on: December 20, 2015, 04:23:13 PM »
I had RCM 1.12 working perfectly on our server.

Long story short, I decided to move my RCM installation to another server and upgrade to 1.1.3 in the process.  That install is still having problems mainly due to getting the right selinux settings I think.

So I decided to go back to the old server (which is not using selinux) and do a fresh install of 1.1.3.  Now, when I go to myserver.com/installer I just get a blank page.  I did not make any changes to the original server or PHP configuration, only trying to install a new RCM.  I still have the original mysql database in place.  I do get a standard phpinfo page without problem.

What might be the problem here?

Offline SKaero

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Re: Installation issues...
« Reply #1 on: December 20, 2015, 06:50:45 PM »
Whats in the error log?

Offline starion

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Re: Installation issues...
« Reply #2 on: December 20, 2015, 09:39:31 PM »
Which error log and where?  There is nothing in the logs folder at roundcubemail/logs.

Offline SKaero

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Re: Installation issues...
« Reply #3 on: December 21, 2015, 01:00:24 AM »
Check the global web server error log.

Offline starion

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Re: Installation issues...
« Reply #4 on: December 21, 2015, 01:24:53 AM »
No error in error_log.  The access_log shows the page loads.  Just a blank page in the browser however.

Offline SKaero

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Re: Installation issues...
« Reply #5 on: December 21, 2015, 02:13:00 AM »
What is the status code that is returned on the blank page?

Offline starion

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Re: Installation issues...
« Reply #6 on: December 21, 2015, 02:13:47 AM »
200

Offline SKaero

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Re: Installation issues...
« Reply #7 on: December 21, 2015, 02:21:11 AM »
Then there wouldn't be any error, but I can't think why it wouldn't be showing anything. Do you get anything if you go to the main Roundcube page vs the installer?

Offline starion

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Re: Installation issues...
« Reply #8 on: December 21, 2015, 02:39:24 AM »
Same thing.  A 200 response and a blank page.  I have other php things running on this same server with no problems.

Offline SKaero

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Re: Installation issues...
« Reply #9 on: December 21, 2015, 02:40:02 AM »
What web server are you using?

Offline starion

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Re: Installation issues...
« Reply #10 on: December 21, 2015, 02:43:22 AM »
Apache 2.2.1.  I know an old version, but 1.1.2 of RCM was running fine on it.

Incidentally, I am having the same exact blank page problem with 1.1.3 on a new server installation with PHP7 and Apache 2.4.6.

Offline starion

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Re: Installation issues...
« Reply #11 on: December 21, 2015, 02:52:27 AM »
Restarted apache, and now when I try to access the login screen, I can enter my login credentials and this comes up in the error log:

[Mon Dec 21 01:49:21.109745 2015] [:error] [pid 11880] [client x.x.x.x:63000] PHP Warning:  Declaration of rcmail::get_instance($env = '') should be compatible with rcube::get_instance($mode = 0, $env = '') in /var/www/html/roundcubemail/program/include/rcmail.php on line 30, referer: http://myserver.com/roundcubemail/

followed by a blank screen.

Offline SKaero

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Re: Installation issues...
« Reply #12 on: December 21, 2015, 03:03:07 AM »
So can you access the installer now? the warning shouldn't block execution, is it still a 200 with the blank page?

Offline starion

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Re: Installation issues...
« Reply #13 on: December 21, 2015, 03:17:09 AM »
Yes, I can now access the installer.  Just get a blank page after entering credentials.  Installer shows all green "OK".

Offline SKaero

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Re: Installation issues...
« Reply #14 on: December 21, 2015, 04:31:32 AM »
What version of PHP are you using?