Author Topic: Unable to connect  (Read 2648 times)

Offline SamanthaGrembowski

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Unable to connect
« on: December 17, 2015, 01:58:58 AM »
Hi,  I am trying to connect and it came up with the following

Fatal error or timeout occurred while processing this directive (in a red box)

Once in if I try to send or delete an email it comes up with the following:

Server error: UID COPY: COPY failed: no write permission or out of disk space

Can someone please help.

Cheers,
Sam

Offline SKaero

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Re: Unable to connect
« Reply #1 on: December 17, 2015, 03:05:08 AM »
Thats an error from the mail server, you should look at the mail server logs.

Offline SamanthaGrembowski

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Re: Unable to connect
« Reply #2 on: December 17, 2015, 07:00:59 AM »
thanks for the reply.  I am new to this.  sorry but where will I find the mail server log?

Offline SKaero

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Re: Unable to connect
« Reply #3 on: December 17, 2015, 07:42:46 AM »
Roundcube just connects to the mail server so it would depend on your setup. What mail server are you using?

Offline SamanthaGrembowski

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Re: Unable to connect
« Reply #4 on: December 17, 2015, 07:49:23 AM »
outlook 2016

Offline SKaero

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Re: Unable to connect
« Reply #5 on: December 17, 2015, 03:11:05 PM »
That isn't a mail server, maybe you should contact your mail provider and ask them for support.

Offline SamanthaGrembowski

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Re: Unable to connect
« Reply #6 on: December 17, 2015, 08:51:21 PM »
okay thanks for your help much appreciate it.