Author Topic: [Solved]RC "loading..." after upgrade  (Read 3770 times)

Offline ivarss

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[Solved]RC "loading..." after upgrade
« on: May 30, 2016, 06:57:46 AM »
Hi,
RC upgrade from 1.1.4 to 1.1.5 botched my installation.
Upon loading preview pane is blank and "loading..." never disappears. Double click on mail item opens it, but preference pane is not accessible, it is always blank.
RC runs in FreeBSD jail, separately from IMAP and SMTP, but it has local MySQL database.
It was installed as a package from ports and upgraded via pkg update/upgrade.

This has happened already for the second time, similarly upgrade from 1.0.3 to 1.0.4 also screwed working installation: http://www.roundcubeforum.net/index.php/topic,21965.0.html
I had to reinstall the whole thing, I really don't want to do it again.
There is no error in either Apache log or RC log. So annoying.
Any clue guys?
Many thanks for any hint in advance.
Br,
Ivars

Update: looking back in logs I see that a couple of times RC upgrade did fine with no issues:
Jan 14 08:50:42 webmail pkg: roundcube upgraded: 1.1.3_1,1 -> 1.1.4,1
Mar 22 22:02:13 webmail pkg: roundcube upgraded: 1.1.4,1 -> 1.1.4_1,1

Here is the list of packages that were updated during last RC upgrade after which RC stopped working properly:
May 28 11:05:43 webmail pkg: pkg upgraded: 1.7.2 -> 1.8.3
May 28 11:07:55 webmail pkg: pciids upgraded: 20160430 -> 20160522
May 28 11:07:56 webmail pkg: expat upgraded: 2.1.0_3 -> 2.1.1
May 28 11:08:11 webmail pkg: perl5 upgraded: 5.20.3_12 -> 5.20.3_13
May 28 11:08:22 webmail pkg: fontconfig upgraded: 2.11.1_1,1 -> 2.11.1_2,1
May 28 11:08:25 webmail pkg: pango upgraded: 1.38.0 -> 1.38.0_1
May 28 11:08:29 webmail pkg: trousers-tddl-0.3.10_7 deinstalled
May 28 11:08:31 webmail pkg: py27-pytz upgraded: 2016.1,1 -> 2016.4,1
May 28 11:08:31 webmail pkg: tpm-emulator-0.7.4_1 installed
May 28 11:08:33 webmail pkg: py27-werkzeug upgraded: 0.11.9 -> 0.11.10
May 28 11:08:34 webmail pkg: trousers-0.3.13 installed
May 28 11:08:34 webmail pkg: py27-python2-pythondialog upgraded: 3.3.0 -> 3.4.0
May 28 11:08:35 webmail pkg: py27-psutil upgraded: 4.1.0 -> 4.2.0
May 28 11:08:35 webmail pkg: py27-acme upgraded: 0.5.0 -> 0.5.0,1
May 28 11:08:36 webmail pkg: py27-cffi upgraded: 1.5.0 -> 1.6.0
May 28 11:08:38 webmail pkg: gdbm upgraded: 1.11_2 -> 1.12
May 28 11:08:40 webmail pkg: gnutls reinstalled: 3.4.11 -> 3.4.11
May 28 11:08:45 webmail pkg: gdk-pixbuf2 upgraded: 2.32.3 -> 2.32.3_1
May 28 11:08:51 webmail pkg: vim upgraded: 7.4.1743 -> 7.4.1832
May 28 11:08:52 webmail pkg: sqlite3 upgraded: 3.12.1 -> 3.12.2
May 28 11:09:01 webmail pkg: roundcube upgraded: 1.1.4_1,1 -> 1.1.5,1
May 28 11:09:02 webmail pkg: py27-letsencrypt upgraded: 0.5.0 -> 0.5.0,1
May 28 11:09:03 webmail pkg: p5-IO-Socket-SSL upgraded: 2.025 -> 2.027
May 28 11:09:09 webmail pkg: db5 upgraded: 5.3.28_3 -> 5.3.28_4
May 28 11:09:12 webmail pkg: curl upgraded: 7.48.0_2 -> 7.49.0
« Last Edit: May 31, 2016, 03:26:07 AM by ivarss »

Offline SKaero

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Re: RC "loading..." after upgrade
« Reply #1 on: May 30, 2016, 01:28:04 PM »
Personally I'd recommend installing Roundcube manually, it seems like all the packages always have problems and are often outdated. Otherwise try looking at the error log and the JS console for the errors that are showing.

Offline ivarss

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Re: RC "loading..." after upgrade
« Reply #2 on: May 31, 2016, 03:25:19 AM »
Thanks for a good hint! Browser console - somehow I missed it.
It was full of errors about "X-Frame-Options" set to DENY.
Turns out this is quite well known problem, at least many people have hit it.
I solved it like in this thread http://www.roundcubeforum.net/index.php?topic=22349.0
Quote
The Virtualhost now has the following settings:

Apache
Header always set X-Frame-Options SAMEORIGIN

PHP
   php_flag allow_url_include on

It is still a mystery why a simple upgrade broke everything and I had to configure both Apache and PHP afterwards. Very strange.

Br,
Ivars