Author Topic: Wrong display name in Sent Items  (Read 677 times)

Offline baldgeezer

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Wrong display name in Sent Items
« on: November 24, 2016, 10:13:15 AM »
I am seeing cases where the Display Name is being shown as incorrect in Sent Items.  This is likely due to the fact that the team email address was associated with a different user who has left the team. So something is cached somewhere. How can I clear this cached information as that individual no longer exists in the addressbook for this email account.

-Dave

Offline alec

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Re: Wrong display name in Sent Items
« Reply #1 on: November 25, 2016, 02:38:01 AM »
The display name (of sender and recipients) is taken from the email message, not addressbook. So, you can't change it. There's already a feature request to get display names from addressbook, but not implemented yet.

Offline baldgeezer

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Re: Wrong display name in Sent Items
« Reply #2 on: November 25, 2016, 04:46:51 AM »
ok but this was a new message thread so where was it taking it from?

Offline alec

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Re: Wrong display name in Sent Items
« Reply #3 on: November 25, 2016, 06:25:24 AM »
It was set by the sender of the message. It could be taken from addressbook (if that's a recipient name) or identities (if that's a sender name).