Hi there, everyone.
Our Server has about 10 different applications from around the world installed on it. Most of them are English/American apps. like Greetingcards, Weather Services, Photo Albums, Contact Managment, Group Planner, etc. Our server is located in Germany and the website which uses these apps. displays everything in the german language, to include the Umlaut lettering, Ä, Ü, Ö, and ß which are specific to Germany and used all of the time.
Our Server also had Webmail installed for the past 2 years and the special german characters have always worked for us. Recently we tried out Roundcube, and the special german letters worked there as well. As a matter of fact, due to the current problems with the lettering we just reinstalled roundcube in the past couple of days .... sent and received numerous test mails .... and the special letters worked just fine. No problem whatsoever. We created a test account on the server COs server and everything works there properly also, same apache configuration.
For some reason though, no matter what we do, we can't get the special Umlaut Letters to work in MyRoundcube. We've spoken to the developer of MyRoundcube about this repeatedly but the answers don't make any sense to us or to our technician. Even if MyRoundcube is coded in UTF8, wouldn't that be the same coding that was used on Roundcube initially, and if so, how come "regular" Roundcube doesn't have the lettering problems on our Server? Why would one version of Roundcube work without a problem, and the other one not (as far as character display is concerned)?
We can't figure out why regular Roundcube, all of our "Foreign Applications" *AND* our german Apps/Files display german lettering lettering properly, yet only MyRoundcube won't? This simply does not make sense and our tech swears up and down that their own server config with regular roundcube is identical to the server config that we had with regular roundcube ... and also identical with the MyRoundcube derivative that we're using right now. We need to use MyRoundcube on a professional level for our users and that means that this problem has to be fixed ASAP.
Can someone provide specific - understandable - information as to why this is happening (special characters not being displayed proeprly) and more importantly, can someone provide us with an answer other than to deinstall MyRoundcube or to switch Apache over to UTF8 since that would impact numerous thousands of files in our domains (already tried that).
There must be a viable solution to this problem? Is there some type of converter tool that can be installed perhaps? Any help is sincerely appreciated.
