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unable to login on new computer
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Topic: unable to login on new computer (Read 2375 times)
hellsbells3000
Newbie
Posts: 2
unable to login on new computer
«
on:
June 19, 2018, 03:41:49 PM »
I have been unable to login to my roundmail account on my new computer, this is despite changing my password, so I know I'm not getting it wrong, and I can still login on my old computer. Any ideas? My new and old computers are both MacBook Pros.
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JohnDoh
Global Moderator
Hero Member
Posts: 2,850
Re: unable to login on new computer
«
Reply #1 on:
June 20, 2018, 02:17:41 AM »
It sounds like you are an end user and if so you should contact the people who provide your email for support. That is not Roundcube. Roundcube is the name of the webmail software your provider is using. No one else can really help with login issues.
If you are the server admin then please provide more detail, what error do you get? have you compare imap logs from a successful and unsuccessful attempt?
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hellsbells3000
Newbie
Posts: 2
Re: unable to login on new computer
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Reply #2 on:
June 20, 2018, 09:26:55 AM »
Thank you!! Where do I find the IMAP on my laptops?
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JohnDoh
Global Moderator
Hero Member
Posts: 2,850
Re: unable to login on new computer
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Reply #3 on:
June 22, 2018, 07:55:26 AM »
you need to talk to the people who provide your email
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unable to login on new computer