Author Topic: Email text compressed  (Read 3568 times)

Offline gliga

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Email text compressed
« on: August 22, 2018, 05:58:18 AM »
Hello,
I'm trying out Roundcube as solution for mail server and so far it's working nicely, but im having one problem. Text in mail has no body (if that is correct way to describe it).
For example the mail that is sent is suppose to look like this :
Test text Test text Test text Test text
Test text Test text
Test text Test text Test text
Test text
Test text

Test text.
But instead it looks like this when user gets it :
Test text Test text Test text Test text Test text Test text Test text Test text Test text Test text.

So entire text is in one continues line , even signatures.
Does anyone else have that problem and/or knows how it can be fixed ?

Thanks alot in advance.

Offline JohnDoh

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Re: Email text compressed
« Reply #1 on: August 22, 2018, 07:03:38 AM »
I'm guessing you are sending the email as plain text, is that correct? what version of roundcube are you running? and what client is the user using? Check the message source. Try settings send_format_flowed to false in your roundcube config.
Roundcube Plugins: Contextmenu, SpamAssassin Prefs, and more…

Offline gliga

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Re: Email text compressed
« Reply #2 on: August 22, 2018, 08:22:43 AM »
All mails sent from various clients like Outlook , Thunderbird etc.
Mail show normal on other users software normally, only on webmail/roundcube its compressed as said before.

Offline JohnDoh

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Re: Email text compressed
« Reply #3 on: August 22, 2018, 11:28:34 AM »
so these are messages recieved in roundcube rather than sent by. not heard of anythng like that. where they sent as plain text or html? is there anything in the roundcube error log?
Roundcube Plugins: Contextmenu, SpamAssassin Prefs, and more…

Offline gliga

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Re: Email text compressed
« Reply #4 on: August 23, 2018, 04:01:09 AM »
I have made 2 screenshots of mails, how they look in Outlook when received and how it looks in Roundcube.
https://image.ibb.co/dC3rCe/1.jpg

https://image.ibb.co/jEP3Qz/2.jpg

Offline JohnDoh

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Re: Email text compressed
« Reply #5 on: August 23, 2018, 04:12:46 AM »
what version of roundcube are you running and is there anythng in your roundcube error log?
Roundcube Plugins: Contextmenu, SpamAssassin Prefs, and more…

Offline gliga

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Re: Email text compressed
« Reply #6 on: August 23, 2018, 04:35:52 AM »
Error log is empty.
Roundcube version is 1.3.0
Its Ubuntu 16.04 with Apache

Offline gliga

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Re: Email text compressed
« Reply #7 on: August 23, 2018, 04:45:40 AM »
It's almost like im missing some plugin for php or roundcube.

Offline JohnDoh

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Re: Email text compressed
« Reply #8 on: August 23, 2018, 08:57:19 AM »
yea there is something strange. can you provide message source?
Roundcube Plugins: Contextmenu, SpamAssassin Prefs, and more…

Offline gliga

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Re: Email text compressed
« Reply #9 on: August 23, 2018, 09:16:33 AM »
Here it is.
Tnx for trying to help out btw :)

Offline JohnDoh

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Re: Email text compressed
« Reply #10 on: August 24, 2018, 12:39:24 AM »
Tested with rc 1.3.0 and the test message displays fine for me.

Are you running any roundcube plugins? if so please try with them disabled.

After that I guess try updating to the latest version of roundcube and see if that makes any difference, perhaps run the installer to double check your system meets all the php requirements.
Roundcube Plugins: Contextmenu, SpamAssassin Prefs, and more…