Author Topic: Unable to Export Contacts  (Read 936 times)

Offline UgiLiz

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Unable to Export Contacts
« on: March 11, 2019, 12:55:24 PM »
Hi. I'm trying to Export my contact list but only the first record is exported. I've tried highlighting a block and exporting but still only the first record in the block is exported. Can anyone help please?

Offline JohnDoh

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Re: Unable to Export Contacts
« Reply #1 on: March 12, 2019, 03:44:35 AM »
you do not need to select any contacts. when on the contacts screen click the small drop down arrow next to the export button and select "export all". if that does not work please confirm which version of roundcube you are running and what type of address book you are trying to export.
Roundcube Plugins: Contextmenu, SpamAssassin Prefs, and more…

Offline UgiLiz

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Re: Unable to Export Contacts
« Reply #2 on: March 12, 2019, 04:41:06 AM »
Yes, I tried Export All but only the first record was exported. I'm using v 1.3.4
Thanks for your help

Offline UgiLiz

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Re: Unable to Export Contacts
« Reply #3 on: March 12, 2019, 05:24:28 AM »
I've just checked the Export I did over a year ago and that only has the first record too, so the problem isn't new (and I should have checked better in the past!).

Offline UgiLiz

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Re: Unable to Export Contacts
« Reply #4 on: March 12, 2019, 06:41:22 AM »
The address book is simply the Contact list in my webmail

Offline alec

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Re: Unable to Export Contacts
« Reply #5 on: March 12, 2019, 08:02:29 AM »
What if you select the second contact on the list and choose "Export selected"? Did you check Roundcube error log?

Offline UgiLiz

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Re: Unable to Export Contacts
« Reply #6 on: March 12, 2019, 09:28:08 AM »
Yes, it exported the one highlighted address, so I guess I could export one at a time!!
Can you tell me how to access the error log please?

Offline JohnDoh

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Re: Unable to Export Contacts
« Reply #7 on: March 13, 2019, 01:17:11 PM »
by default the logs are in <rc root>/logs/errors
Roundcube Plugins: Contextmenu, SpamAssassin Prefs, and more…

Offline UgiLiz

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Re: Unable to Export Contacts
« Reply #8 on: March 13, 2019, 03:35:42 PM »
I'm sorry, I don't know how to get to this address, can you explain please?

Offline alec

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Re: Unable to Export Contacts
« Reply #9 on: March 13, 2019, 04:04:22 PM »
Logs are in the server's filesystem. If you have no access to the filesystem, we can't help you.