ERROR 4773 - Needed Skin Not Found

[pfs001]

RCube Message:  ERROR 4773: The Roundcube Plus skin cannot find a needed html element.

This could mean that your Roundcube is not running properly or it is not compatible with the skin.
Disable the xskin plugin in config.inc.php and refresh this page to check if there are any errors.
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Error only observed on 1 of 3 PC's using RCube after replying to an email. Just started appearing this morning.

How does one access "config.inc.php" in Chrome ?

>>pete

[alec]

You don't. The file is in the server's filesystem.

[pfs001]

Thanks,  guess somebody heard about this at the server, it was fixed this evening..

>>pete

[dunxmax]

Hi,

I have a customer who is intermittently getting the 4773 error - several times a day.

I have been speaking to the host about the problem, but because they can't replicate the problem (because it's intermittent), they are basically not doing anything about the issue.

We know that the config.inc.php file seems to be the problem, and this thread states it's in the server's filesystem, but does anybody know what I need to tell the host to do with config.inc.php in order for the 4773 error to be fixed.

Any help or advice greatly appreciated.

regards

D

[JohnDoh]

If your hosts run your roundcube installation then only they can fix it. I'm not familiar with the error number you gave and from reading above it looks like its coming from a third party plugin. Probably rather than for the config file first they should look at the roundcube error log (by default this is in the logs dir of the roundcube dir but it is configurable so could be somewhere else). The log should contain more information about what is wrong.