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How to disable 2FA for dedicated user

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cmonty14:
Hi,
I need to disable 2FA for a dedicated user because this user has lost his authentication code.
The intention is to allow this user to login with password only and then create a new 2FA authentication code.

Can you please advise how to disable 2FA for a user?

THX

JohnDoh:
Please contact the author of the 2FA plugin you are using or your email provider.

cmonty14:
The author of the plugin provides this solution:
"Remove from the roundcube DB users.preferences the 2fa configuration."

However, I don't know the correct SQL syntax for this to apply.

Please advise.

THX

JohnDoh:
There is a script called bin/moduserprefs.sh which is shipped with Roundcube which can be used to modify a specific users' preferences.

cmonty14:
Thanks.

But how must I use this script in order to disable 2FA for specific user?

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