Author Topic: Users unable to log in  (Read 155 times)

Offline DaddyWarlock

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Users unable to log in
« on: March 19, 2021, 02:36:06 PM »
I hope this is the right place to ask this.

I just installed Roundcube for my email users, but so far I'm the only one who can log in.  I've changed my users' passwords (with their consent, of course!) trying to solve the problem, but with no luck.  Can anyone suggest a fix?  I'm sure there's some obscure setting I've missed.

Ken

Offline JohnDoh

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Re: Users unable to log in
« Reply #1 on: March 19, 2021, 02:38:08 PM »
what is the exact issue? whats in the roundcube error log? whats in your imap server logs about the login attempt?
Roundcube Plugins: Contextmenu, SpamAssassin Prefs, and moreā€¦

Offline DaddyWarlock

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Re: Users unable to log in
« Reply #2 on: March 19, 2021, 03:08:28 PM »
Okay, pass me the Dunce cap!  I just realized the user was trying to log in with her username, not her email address.  Obviously, that leads to failure, and now that the problem has been found, I feel like a fool.

Thanks for the feedback!

Ken