Author Topic: Roundcube Webmail Calendar invites from outlook  (Read 2589 times)

Offline jgingry

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Roundcube Webmail Calendar invites from outlook
« on: February 21, 2022, 02:59:04 PM »
Hello

We are on Round cube Webmail 1.5-git version and have an email customer when they get email's for calendar invite appointments from outlook in the reading/preview pane get this error message:

Oops... something went wrong!
An internal error has occurred. Your request cannot be processed at this time.

For administrators: Please check the application and/or server error logs for more information.

But if click on the forward button you can see the message and attachment if forward it out to mail client you can see the messages has well. All other messages are fine just one with calendar invites not seeing any logs of errors for the messages and the attachments are under size and customer is not over quota either.  Has anyone ever had this error before with Round cube before  I am incluiding screenshot and test message.

Offline JohnDoh

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Re: Roundcube Webmail Calendar invites from outlook
« Reply #1 on: February 23, 2022, 11:01:32 AM »
Whats in the Roundcube error log?
Roundcube Plugins: Contextmenu, SpamAssassin Prefs, and more…

Offline jgingry

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Re: Roundcube Webmail Calendar invites from outlook
« Reply #2 on: February 23, 2022, 03:28:07 PM »
Well that is the thing when I look at the errors it is just bunch imap login failures in the cat /var/www/html/logs/error.log file doesn't say why it is not putting the message out on the screen. I have confirmed the issue exists on two accounts so far on a customer account and test account when we tried at 2:58 pm and the log messages display only 2:42 pm so looks like this log does only errors and not seeing any unless there is another place to look for errors for roundcube?

Thanks

Jonathan D. Gingry

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Re: Roundcube Webmail Calendar invites from outlook
« Reply #3 on: February 23, 2022, 07:03:03 PM »
You could enable imap_debug and see what the IMAP server is saying when Roundcube tries to login.

Offline JohnDoh

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Re: Roundcube Webmail Calendar invites from outlook
« Reply #4 on: February 24, 2022, 03:13:19 AM »
have a look in the roundcube error log [rc root]/logs/errors or where ever you have set roundcube to log to.
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Offline jgingry

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Re: Roundcube Webmail Calendar invites from outlook
« Reply #5 on: February 24, 2022, 09:09:30 AM »
I looked in the error logs for the round cube and there is not an error for this message at all it just seems to be in the reading pane of the webgui for roundcube.

Example output from the error.log in roundcube:

et from 63.208.139.216. LOGIN: Login failed. in /var/www/html/program/lib/Roundcube/rcube_imap.php on line 196 (POST /?_task=login&_action=login)
[23-Feb-2022 17:06:59 -0500]: <6hnoahi2> IMAP Error: Login failed for landm_brown88 against hoist.myninestar.net from 63.208.139.216. LOGIN: Login failed. in /var/www/html/program/lib/Roundcube/rcube_imap.php on line 196 (POST /?_task=login&_action=login)
[23-Feb-2022 17:52:12 -0500]: <oj7fogoe> PHP Error: Invalid response code received from server (POST /?_task=mail&_unlock=loading1645656732852&_framed=1&_lang=en_US&_action=send)
[23-Feb-2022 17:52:12 -0500]: <oj7fogoe> SMTP Error: Failed to set sender 'Rapidron5@myninestar.net'. 5.1.0 <Rapidron5@myninestar.net>: Sender address rejected: User unknown in local recipient table (Code: 550) in /var/www/html/program/lib/Roundcube/rcube.php on line 1728 (POST /?_task=mail&_unlock=loading1645656732852&_framed=1&_lang=en_US&_action=send)
[23-Feb-2022 20:00:40 -0500]: <656vn6ss> IMAP Error: Login failed for cherylmcd44 against hoist.myninestar.net from 63.208.139.52. LOGIN: Login failed. in /var/www/html/program/lib/Roundcube/rcube_imap.php on line 196 (POST /?_task=login&_action=login)
[23-Feb-2022 21:47:42 -0500]: <dr1rngvi> IMAP Error: Login failed for dallas8 against hoist.myninestar.net from 63.208.139.90. LOGIN: Login failed. in /var/www/html/program/lib/Roundcube/rcube_imap.php on line 196 (POST /?_task=login&_action=login)
[24-Feb-2022 07:20:19 -0500]: <614p8uee> IMAP Error: Login failed for jbbodell against hoist.myninestar.net from 174.211.108.135. LOGIN: Login failed. in /var/www/html/program/lib/Roundcube/rcube_imap.php on line 196 (POST /?_task=login&_action=login)
[24-Feb-2022 08:01:04 -0500]: <rn40ddt8> IMAP Error: Login failed for lwoutdoor against hoist.myninestar.net from 63.208.139.9. LOGIN: Login failed. in /var/www/html/program/lib/Roundcube/rcube_imap.php on line 196 (POST /?_task=login&_action=login)
[24-Feb-2022 08:01:27 -0500]: <203b2bsb> PHP Error: Request security check failed (POST /?_task=login&_action=login)

Which is a lot of login failures for accounts I send another invite today about 8:30 am got the same error

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Is the time off about five hours off but I tried one setting five hours back and get the same error message.

Offline jgingry

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Re: Roundcube Webmail Calendar invites from outlook
« Reply #6 on: February 24, 2022, 02:28:01 PM »
If I click on the forward from webmail I can view the invite so seems to be just affecting the preview part of the client.  Here is screen pix of the message when I click on forward.

Offline JohnDoh

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Re: Roundcube Webmail Calendar invites from outlook
« Reply #7 on: February 25, 2022, 03:36:29 AM »
The Oops something went wrong screen means there was an internal error (50x) and so there should be an entry in the error log. do you have any other php error logs?
Roundcube Plugins: Contextmenu, SpamAssassin Prefs, and more…

Offline jgingry

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Re: Roundcube Webmail Calendar invites from outlook
« Reply #8 on: February 25, 2022, 08:30:17 AM »
Not really a php error but on that page in console I found this morning. Failed to load resource: the server responded with a status of 500 (Internal Server error) http://webmail.myninestar.net/?_task=mail&caps=pdf%3D1%2Cflash%3D0%2Ctiff%3D0%2Cwebp%3D1%2Cpgpmime%3D0&_uid=4718&_mbox=INBOX&_framed=1&_action=preview.

Offline jgingry

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Re: Roundcube Webmail Calendar invites from outlook
« Reply #9 on: February 25, 2022, 08:34:00 AM »
In that this error message below it looks like maybe a flash error or something because it is only affecting this message and the preview page only.