Author Topic: Login Issue  (Read 442 times)

Offline OJB

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Login Issue
« on: June 14, 2022, 12:00:31 AM »
Hi. I am helping someone trying to log in to an email address hosted by roundcube. We are trying to do this from New Zealand (the person is secretary for an Australasian organisation). When we do this from inside Otago University (New Zealand) it fails with a message such as "IP changed". When we connect through the cell network or fibre connection at home, it works. When I use a VPN and try to connect from Italy (because, why not?) It won't even load the login page. If I use the VPN to connect from Sydney, it works. It seems that the site has some protection based on IP address or similar. Anyone have any ideas about that is happening here? Also, is it possible to access this email service using IMAP? If so, what are the settings for the IMAP and SMTP servers? Thanks.

Offline SKaero

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Re: Login Issue
« Reply #1 on: June 14, 2022, 02:38:09 AM »
Roundcube is a webmail client and not your email provider. You will need to contact your email provider for support and the IMAP and SMTP details.

Offline OJB

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Re: Login Issue
« Reply #2 on: June 14, 2022, 05:43:16 AM »
OK, cool. Thanks for the explanation.