Release Support > Pending Issues

lost over 3000 mail

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KenshiSaan:
Hello

between June and October we lost a lot of mail is there any shortage or bug happen during those months ? is there a way to recover

Thank you very much

JohnDoh:
Roundcube is an open source IMAP client not a service. Email is stored on your mail server. Please contact your email provider for support.

SOTVE:
Hi

What if we can't reach the service provider? Our provider appears to have closed down and we can no longer access our emails through the site we usually use. We have found another way in but all our data bases have been lost.

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