Author Topic: Missing Folders - Not the tipical missing folder issue!  (Read 1275 times)

Offline LMVR

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Missing Folders - Not the tipical missing folder issue!
« on: March 27, 2023, 07:42:52 AM »
Hi,
I access my roudcube email through outlook 2021.
while in outlook, as allways and everyday, I send recieve emails, organize them into folders, etc etc.

- Have two email accounts that are accessed through outlook.
- Account n1, all good no problems.
- account n2:

All of the sudden, while sync, half my folders desapeared, not to trash, not to arquive, not to anywhere, they just disappeared. They are not on outllook offline, they are not in roundcube webmail access...

Does anyone has any idea of what happened, what to do!? had very important emails in those folders!!!

Thanks in advance.
Regards.

Offline JohnDoh

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Re: Missing Folders - Not the tipical missing folder issue!
« Reply #1 on: March 29, 2023, 02:25:38 AM »
May be something happened to your subscription settings? Check in Roundcube if your folders are not listed under Settings > Folders. There you can also see if they are subscribed or not. If the folders are not there then you should contact your email provider to find out what happened to them.
Roundcube Plugins: Contextmenu, SpamAssassin Prefs, and moreā€¦