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email reply links show numbers

Started by elena2023, May 21, 2023, 07:10:02 PM

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elena2023

Hello everyone, can you please help me, I try everything and out ideas, I even contact to Godaddy hosting support and they cant help me with emails essue
Problems with emails every time if I got email with links and when I click reply email, its show numbers https://prnt.sc/j7B3VwWNkoNw how I can fix it and remove this numbers?
of course I setup website email and my link for my website its attached in emails so every emails what I reply to customers with number 1 by my links

Dmitry42

can't see linked image - check link

elena2023

Quote from: Dmitry42 on May 21, 2023, 09:13:04 PM
can't see linked image - check link
Here is image

elena2023

Quote from: elena2023 on May 22, 2023, 08:49:49 AM
Quote from: Dmitry42 on May 21, 2023, 09:13:04 PM
can't see linked image - check link
Here is image
so if plant text then numbers don't show, if HTML numbers show on reply field

Dmitry42

Looks like Signature.
May be this is Signature settings ?

Check it in Settings - Identities - Signature.
Try clear it

alec

This is how Roundcube handles links when converting HTML to plain text. You can't disable that. But you can switch the default mode of the mail composer to HTML, then there will be no conversion when replying to an email message.

elena2023

Quote from: Dmitry42 on May 22, 2023, 07:56:10 PM
Looks like Signature.
May be this is Signature settings ?

Check it in Settings - Identities - Signature.
Try clear it

I just check its was No Signature there setup
but its coming from others website with links

elena2023

Quote from: alec on May 23, 2023, 01:38:25 AM
This is how Roundcube handles links when converting HTML to plain text. You can't disable that. But you can switch the default mode of the mail composer to HTML, then there will be no conversion when replying to an email message.
can you help where switch the default mode?