Server Error! (error) Issue

[halimzhz]

Dear all

I have this problem almost a month, i'm a cPanel user, since cPanel change their policies of support and forward any issue to the cPanel seller, and cPanel seller dont know how to solve it, now im stuck

The problem is when any webmail user for Roundcube trying to attach a file, the page will reporting about Server Error! (error), is that anybody have thos kind of problem ?

Please help. TQ

[SKaero]

Unless you have root access to the server you're going to need to ask your hosting provider to look in the server error logs to figure out whats going wrong. From the front end you're not going to be able to see what going wrong or have the ability to fix it.

[halimzhz]

Hi,

I have server access but cPanel license provider doesnt give a hand to help, i try to look at /home/user/logs/roundcube/errors_log:

[09-May-2024 05:23:07 +0800]: <058e6785> DB Error: [1] no such table: calendars (SQL Query: SELECT *, "calendar_id" AS id FROM "calendars" WHERE "user_id" = '1' ORDER BY "name") in /usr/local/cpanel/base/3rdparty/roundcube/program/lib/Roundcube/rcube_db.php on line 564 (POST /cpsess6580840753/3rdparty/roundcube/index.php?_task=mail&_action=refresh)

I dont know what is going happen

[SKaero]

Does that error line up with when you see the error? The other place to look would be /var/cpanel/roundcube/log since that is another possible log location https://docs.cpanel.net/knowledge-base/cpanel-product/the-cpanel-log-files/

[halimzhz]

Hi

That error are seem every minute at /home/user/logs/roundcube/errors_log, for your information, previously this server installed with 'Calendar and Contact' plugins, since that user reporting of error when do attachment, i try to uninstall the plugins and that doesnt solve the problem, just now i reinstall back the plugins but the different problem happen, after login the email and password, the page only show never ending Login successful, Redirecting. So i uninstall again the plugins and now webmail can login again but the problem of Server Error! (error) are still occured, so i suspect the issue are related with database and the Calendar and Contact plugins

Headache and i'm helpless

[SKaero]

If that error happens ever minute in sounds like a cronjob running if I had to guess it would be for the calendar reminders. I still wouldn't think that would be the sending mail issue but I could be wrong. Have you tired looking at the system log to see if something shows up when you try to attach a file?