Please assist with roundcube incoming and outgoing email settings

[winerouteservices]

Good evening everybody.

I tried to create my email account in windows 10 email app. I entered the email address as username and entered the password. Windows then automatically searched for the incoming and outgoing mail settings.

When I log into roundcube email in my web browser, the user and password works, but not in the email app.

Whenever I try to retrieve my emails, it is asking for the password again, and doesn't retrieve any emails.

When I look at the settings the sync options are as follows....
Incoming email server : mx1.tld-mx.com:993:1
outgoing (SMTP) email server : mx1.tld-mx.com:465:1

Could someone please assist with this.

[SKaero]

You should contact your email provider and ask them for the mail server connection details.

[winerouteservices]

Good evening Skaero

Thank you for your response.

Are you referring to my domain host?

[SKaero]

Whoever you pay or gives you to access Roundcube.

Roundcube is a webmail client that connects to a mail server. When you're connecting your email account from a desktop client the desktop mail client is connecting directly to the mail server not to Roundcube. That is why you need the mail server information and not anything from Roundcube.