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IMAP Error

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ridgedale:
I was wondering if anyone else has come across this error.

Having installed the RoundCube Webmail using the hosting provider's installer through the administrator's management control panel. Everything works fine for customers who use POP mailboxes. However - with one customer who connects to their email using IMAP - when I tried to login to an account I got the following error message:


--- Quote ---IMAP Error: Could not connect to imap.powweb.com at port 143: Connection timed out in  on line 0
--- End quote ---


I had a look in the the main.inc.php in the config directory and made the following modifications:


--- Code: ---$rcmail_config['default_host'] = 'ssl://imap.<hostprovider>.com:993';

$rcmail_config['default_port'] = 993;

--- End code ---


This also didn't allow the user to log into the account and the following error was reported:


--- Quote ---IMAP Error: Could not connect to ssl://imap..com at port 993: Permission denied in  on line 0
--- End quote ---


I would be grateful if anyone could point me in the right direction to resolve this issue.

Thanks in advance.

Dene

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