Creating SubFolders

websolve · January 23, 2009, 08:17:51 AM

When trying to create subfolders RoundCube simply tells me that an error occurred while saving.

We looked at the server file and when creating the folders it is creating them as files, which is fine but when we need to add sub folders I thought they needed to be directories. I only assume this because when we do the same thing in Squirrel Mail and tell it that we want to be able to create subfolders in the folder it creates it as a directory!

Any help would be appreciated!

Julius Caesar · January 23, 2009, 09:31:40 AM

That's correct. You can only have subfolders (or submailboxes), the parent mailbox has to be a folder on your IMAP-server. The mbox-format create files and does not allow subfolders, maildir creates folders and allows subfolders.

Please check the configuration of your IMAP-server

websolve · January 23, 2009, 09:34:01 AM

Therefore how is squirrel mail able to create subfolders?

Julius Caesar · January 23, 2009, 09:37:28 AM

Quote from: websolve;16615Therefore how is squirrel mail able to create subfolders?

Does it actually create a subfolder, or just displays it that way? You should be able to check that when connecting to that server using IMAP (i.e. with thunderbird)? Or on the server itself when you have shell access

websolve · January 23, 2009, 09:42:20 AM

Have checked in Outlook and it is actually creating the sub folders.

Julius Caesar · January 23, 2009, 09:45:32 AM

What IMAP-server is being used?

websolve · January 23, 2009, 09:50:14 AM

How would I check this? Sorry I am not very good with servers!

Julius Caesar · January 23, 2009, 09:56:28 AM

Quote from: websolve;16619How would I check this? Sorry I am not very good with servers!

telnet servername 143

websolve · January 23, 2009, 09:58:35 AM

Have got DirectAdmin installed, can I get the info from here?

websolve · January 23, 2009, 10:12:41 AM

Can't seem to do this, can I find out from DirectAdmin?

Julius Caesar · January 23, 2009, 10:14:41 AM

Quote from: websolve;16621Have got DirectAdmin installed, can I get the info from here?

I'm not familiar with DirectAdmin. Just checked the demo. You can see some information from

AdminTools > System Information
AdminTools > Service Monitor

Check for dovecot, cyrus or courier

websolve · January 23, 2009, 10:17:32 AM

Any of this any good?

Processor Name   Intel(R) Xeon(TM) CPU 3.20GHz
Vendor ID   GenuineIntel
Processor Speed (MHz)   3192.332
Processor Name   Intel(R) Xeon(TM) CPU 3.20GHz
Vendor ID   GenuineIntel
Processor Speed (MHz)   3192.332
Processor Name   Intel(R) Xeon(TM) CPU 3.20GHz
Vendor ID   GenuineIntel
Processor Speed (MHz)   3192.332
Processor Name   Intel(R) Xeon(TM) CPU 3.20GHz
Vendor ID   GenuineIntel
Processor Speed (MHz)   3192.332
Total Memory   3617740 kB
Free Memory   814844 kB
Total Swap Memory   1975984 kB
Free Swap Memory   1971560 kB
System Uptime   51 Days, 3 Hours and 28 Minutes
Apache 1.3.37   Running
DirectAdmin    Running
Exim 4.54   Running
MySQL 4.1.10   Running
Named 9.3.4    Running
ProFTPd 1.3.0    Running
sshd    Running
vm-Pop3d 1.1.7f-T6-DA    Running

Julius Caesar · January 23, 2009, 10:26:32 AM

Quote from: websolve;16624Any of this any good?

vm-Pop3d 1.1.7f-T6-DA Running

This is a POP3-server. From what I've read on the internet imap is served using xinetd.

Maybe RC can't handle that as good as Outlook or Squirrelmail can.

websolve · January 23, 2009, 10:45:43 AM

Damn, that's a pain, I really want to use RC but this is quite a major problem!

Thank you for all of your help

websolve · January 26, 2009, 09:15:04 AM

Wondering if anyone else had any ideas on a solution for this problem?