Author Topic: can't send emails  (Read 2166 times)

Offline fitjulie

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can't send emails
« on: October 09, 2009, 12:11:22 PM »
I'm unable to send emails now with Roundcube. It just whirls around, saying sending, but nothing happens. To send, I have to logout & log back in using Horde. It was working fine until about a week ago.

Julie
« Last Edit: October 09, 2009, 12:47:10 PM by skaero »

Offline SKaero

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can't send emails
« Reply #1 on: October 09, 2009, 12:47:43 PM »
Is there anything in your error log?

Offline rapscallion

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can't send emails
« Reply #2 on: October 13, 2009, 04:31:25 AM »
I'm getting the same problem, was working fine up until yesterday. Would be grateful for some help. how would I look at the error log?
This is Roundcube webmail by the way.
« Last Edit: October 13, 2009, 04:57:25 AM by rapscallion »

Offline SKaero

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can't send emails
« Reply #3 on: October 13, 2009, 05:24:18 AM »
The error logs are files in the logs directory
Code: [Select]
RC root/logs/ Post the data from the files in that folder.

Offline rapscallion

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can't send emails
« Reply #4 on: October 13, 2009, 06:33:00 AM »
Sorry, I cant find that folder. Your talking to a novice here.
Cheers.

Offline SKaero

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can't send emails
« Reply #5 on: October 13, 2009, 08:03:27 AM »
In the folder that you installed RoundCube there is a folder called logs in the logs folder should be a file called errors.

Offline rapscallion

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can't send emails
« Reply #6 on: October 13, 2009, 09:25:32 AM »
I didn't have to install roundcube webmail. My host has it as one of the options I could click to view my e-mails.

Offline dianahopkins

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re:
« Reply #7 on: October 13, 2009, 09:33:24 AM »
I got exactly the same problem. I am lucky to find threads and discussion similar to my questions.

Offline fitjulie

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can't send emails
« Reply #8 on: October 13, 2009, 10:23:11 AM »
My problem is exactly the same as rapscallion - roundcube came as part of my host package (& I'm pretty much a novice).  Is there some way to report this problem directly to roundcube support? I'm getting tired of having to logout & log back in using Horde every time I want to send an email!

Offline SKaero

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can't send emails
« Reply #9 on: October 14, 2009, 02:40:27 AM »
Its not a RoundCube problem, its a problem with the way it is set up. You need to contact your host and tell them about the problem so they can fix it.