Author Topic: Roundcube on a godaddy linux shared hosting (Read 21084 times)

dagy · « **on:** October 08, 2009, 11:58:42 PM »

Hi, im posting this because godaddy is a very popular hosting provider but we
dont have an official way to get roundcube working on it.
im a newbie to roundcube and i would like if possible a step by step dumb-proof guide to install and get roundcube working on this popular provider.

Thx a lot in advanced..(plz help)

SKaero · « **Reply #1 on:** October 09, 2009, 03:02:46 AM »

Roundcube installs the same way on ever host as long as you have php and a mysql database. Here is a link to the installation instructions Howto_Install ? Roundcube Webmail If you have any trouble will the install just post here and we can help you out.

dagy · « **Reply #2 on:** October 09, 2009, 04:57:42 PM »

Ok, Im gonna write down the steps I followed trying to install Roundcube (it is not working yet) matching the steps that the how to install suggests.
Files and Permissions: (OK)
1.   Download the files from roundcube server          (OK)
2.   Upload the .tar.gz file to my server            (OK)
3.   Unzip the file to a folder in the root folder (mail as folder name)(OK)
4.   Change the permissions for folders (logs and temp writeable)   (OK)

Note: I tried to access the site mydomain/mail
And I got a 500 Internal Server Error (I check the .htaccess file and after trying commenting out line by line)
The 500 Internal Error disappeared after I deleted the following piece of code: (but I don’t know if this piece of code is important)

# replace 'append' with 'merge' for Apache version 2.2.9 and later
Header append Cache-Control public env=!NO_CACHE

Database:

1.   Create a mysql database (mailroundcube as name, mailroundcube as username and xxxxxx as password*)         (OK)
2.   Renaming main.inc.php.dist and db.inc.php.dist files to main.inc.php and db.inc.php          (OK)
3.   Configuring main.inc.php and db.inc.php (Here I don’t know how to do it)
•   the Host name is : mailroundcube.db.3622737.hostedresource.com

At the moment im getting DATABASE ERROR: CONNECTION FAILED!
Could You help me continue
Thx

SKaero · « **Reply #3 on:** October 10, 2009, 12:40:46 AM »

Quote from: dagy;21987

3.Configuring main.inc.php and db.inc.php (Here I don’t know how to do it)

Did you go to http://url-to-roundcube/installer/ to configure the main.inc.php and db.inc.php? Also check that you gave all privileges to your db user.

dagy · « **Reply #4 on:** October 10, 2009, 11:28:48 AM »

Ok. I tried http://url-to-roundcube/installer/ and it worked until the step 3.

In the part where it asks me about my imap server, username and password.
I tried:
imap server: imap.secureserver.net
username: username@mydomain.com
password: xxxxx

But i get:

Connecting to imap.secureserver.net...
IMAP connect: NOT OK(Empty startup greeting (imap.secureserver.net:143))

Thx for taking me to the installer, I think its almost done!

What shall i do with the imap config.

thx again

SKaero · « **Reply #5 on:** October 10, 2009, 11:52:15 AM »

I don't see anything wrong with that setup, double check that you have the information correct and then ask GoDaddy what the problem is. Here a link from the GoDaddy help section Setting up Your Email Address with IMAP - GoDaddy Help Center, Search the GoDaddy Knowledge Base for set imap.

dagy · « **Reply #6 on:** October 10, 2009, 03:33:19 PM »

Well, I wrote to the godaddys support asking about this issue but they havent answered yet. Im wondering if it is possible to get roundcube working with pop3 instead of imap (just in case godaddy says that I should use pop3).

Thx

dagy · « **Reply #7 on:** October 10, 2009, 06:07:41 PM »

ok, godaddy answered my email and as i supposed just people with unlimited email plans can use imap so is it there any other way to go?

thx

JohnDoh · « **Reply #8 on:** October 11, 2009, 04:11:19 AM »

Sorry but if you dont have access to an IMAP server then RoundCube is not for you, it doesnt sopport POP3.

SKaero · « **Reply #9 on:** October 11, 2009, 04:58:56 AM »

RoundCube only supports IMAP, I would suggest that you go to a better host that has IMAP. PM me if you want my recommendations.

harrisons · « **Reply #10 on:** October 11, 2009, 10:16:18 AM »

Need IMAP. You can upgrade through godaddy, I believe.

dagy · « **Reply #11 on:** October 11, 2009, 10:32:22 PM »

Well I did upgrade to use IMAP but it is still not working, though i get different error.
new error message:

IMAP connect: NOT OK(Could not connect to imap.secureserver.com at port 143: php_network_getaddresses: getaddrinfo failed: Nombre o servicio desconocido)

Any ideas?

thx

SKaero · « **Reply #12 on:** October 12, 2009, 02:48:15 AM »

I ran a port scan on imap.secureserver.com:143 and got a error "Cannot find host: imap.secureserver.com" its not a IMAP server, however imap.secureserver.net:143 is, did you get them mixed up? Other wise check with GoDaddy they may have a different IMAP server.

dagy · « **Reply #13 on:** October 12, 2009, 09:57:22 AM »

You are right it is not imap.secureserver.com it is imap.secureserver.net.
however, i get the fllowing error:
Connecting to imap.secureserver.net...
IMAP connect: NOT OK(Empty startup greeting (imap.secureserver.net:143))

Godaddy answered me with the following email:

"Thank you for contacting online support. It appears you are trying to use your IMAP account with a script on your hosting account. Unfortunately, this is not possible on our shared hosting. You will need to use a different relay server.
If you use the mail() function in your PHP, you do not need to specify an outgoing mail server. If you are using some other method besides mail() in your PHP code, use relay-hosting.secureserver.net for your relay server.

If you are trying to setup something else, please respond to this message with the details of what you are trying to setup.
Please let us know if we can assist you in any other way."

So i upgraded to imap and it appears it is not gonna work?

Help

thx

SKaero · « **Reply #14 on:** October 12, 2009, 10:23:01 AM »

There talking about sending email, tell them you are just trying to access the email using IMAP the port is open so I don't see why it would be a problem.