Author Topic: Attachments from hotmail not showing.  (Read 4788 times)

Offline perka

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Attachments from hotmail not showing.
« on: July 18, 2010, 06:33:12 AM »
Hi,

We are having some problems with a large roundcube installation at one of our clients. When receiving mail from hotmail with attachments, the attachment is not shown when opening the message. The attachment icon is in the list view, but there is no way to download the attachment when opening the message.

This is version 0.3.1 and i have also tried the latest SVN version but there the message is blank.

The client is running Memova Messaging platform from Critical Path as their email platform. When the same message read from a Dovecot IMAP server, the attachment works.

We really need to solve this problem as soon as possible and are happy to help with solving this. Changing the IMAP server and messaging platform is not an option for the client.

Below are IMAP-debug log and message source. Real email and domains has been removed.

IMAP-debug:

C: FH12 UID FETCH 81 (UID RFC822.SIZE FLAGS INTERNALDATE BODYSTRUCTURE BODY.PEEK[HEADER.FIELDS (DATE FROM TO SUBJECT REPLY-TO IN-REPLY-TO CC BCC CONTENT-TRANSFER-ENCODING CONTENT-TYPE MESSAGE-ID REFERENCES DISPOSITION-NOTIFICATION-TO X-PRIORITY)])
[14-Jul-2010 11:02:19 +0200]: S: * 5 FETCH (UID 81 RFC822.SIZE 59610 FLAGS (\Seen) INTERNALDATE " 8-Jul-2010 13:59:56 +0200" BODYSTRUCTURE ((("TEXT" "PLAIN" ("charset" "iso-8859-1") NIL NIL "quoted-printable" 200 6)("TEXT" "HTML" ("charset" "iso-8859-1") NIL NIL "quoted-printable" 397 20) "ALTERNATIVE" ("boundary" "_5ff4f612-34fb-4c9e-975e-d44ff38e62c4_"))("IMAGE" "JPEG" NIL NIL NIL "base64" 27612 NIL ("attachment" ("filename" "adam.jpg")))("IMAGE" "JPEG" NIL NIL NIL "base64" 29022 NIL ("attachment" ("filename" "adam2.jpg"))) "MIXED" ("boundary" "_47f25b54-fc29-402e-b441-d519a0d895fb_")) BODY[HEADER.FIELDS (DATE FROM TO SUBJECT REPLY-TO IN-REPLY-TO CC BCC CONTENT-TRANSFER-ENCODING CONTENT-TYPE MESSAGE-ID REFERENCES DISPOSITION-NOTIFICATION-TO X-PRIORITY)] {440}
[14-Jul-2010 11:02:19 +0200]: S: Message-ID:
Content-Type: multipart/mixed;
   boundary="_47f25b54-fc29-402e-b441-d519a0d895fb_"
From: A K
To: M P ,
Subject: =?iso-8859-1?Q?Test_Max_b?= =?iso-8859-1?Q?ugg=2C_va_f=F6?=
 =?iso-8859-1?Q?rsiktig_me?= =?iso-8859-1?Q?d_bilderna?= =?iso-8859-1?Q?_:-)?=
Date: Thu, 8 Jul 2010 11:59:53 +0000


[14-Jul-2010 11:02:19 +0200]: S: )
[14-Jul-2010 11:02:19 +0200]: S: FH12 OK FETCH complete
[14-Jul-2010 11:02:19 +0200]: C: ftch0 UID FETCH 81 (BODY.PEEK[1.2])
[14-Jul-2010 11:02:19 +0200]: S: * 5 FETCH (BODY[1.2] {397}
[14-Jul-2010 11:02:19 +0200]: S:
[14-Jul-2010 11:02:19 +0200]: S:
[14-Jul-2010 11:02:19 +0200]: S:
[14-Jul-2010 11:02:19 +0200]: S:
[14-Jul-2010 11:02:19 +0200]: S:
[14-Jul-2010 11:02:19 +0200]: S:
                      

Your E-mail and More On-the-Go. Get Windows Liv=
[14-Jul-2010 11:02:19 +0200]: S: e Hotmail Free. https://signup.live.com/signup.aspx?id=3D60969' =
[14-Jul-2010 11:02:19 +0200]: S: target=3D'_new'>Sign up now.
[14-Jul-2010 11:02:19 +0200]: S: =
[14-Jul-2010 11:02:19 +0200]: S:  UID 81)
[14-Jul-2010 11:02:19 +0200]: S: ftch0 OK FETCH complete

Message source:
Return-Path:
Original-Recipient: rfc822;email@memovaserver.com
Received: from mm-proxy3.example.com (195.54.127.12) by mm-be2.example.com (8.5.124)
        id 4C13B1720016B91C for email@memovaserver.com; Thu, 8 Jul 2010 13:59:56 +0200
Received: from iph2.example.com (195.54.127.133) by mm-proxy3.example.com (8.5.103)
        id 4C191E070044F47B for email@memovaserver.com; Thu, 8 Jul 2010 13:59:56 +0200
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-Anti-Spam-Result: AuYKAJ9aNUxBNr6YlGdsb2JhbACBQ4QHjU8dilOBN2cVAQEBAQkLCAkRAx+uRogFiQaFJQSKaw
X-IronPort-AV: E=Sophos;i="4.53,558,1272837600";
   d="jpg'145?scan'145,208,217,145";a="125701464"
Received: from bay0-omc3-s14.bay0.hotmail.com ([65.54.190.152])
  by iph2.example.com with ESMTP; 08 Jul 2010 13:59:55 +0200
Received: from BAY125-W14 ([65.54.190.189]) by bay0-omc3-s14.bay0.hotmail.com with Microsoft SMTPSVC(6.0.3790.4675);
    Thu, 8 Jul 2010 04:59:53 -0700
Message-ID:
Content-Type: multipart/mixed;
   boundary="_47f25b54-fc29-402e-b441-d519a0d895fb_"
X-Originating-IP: [195.178.176.34]
From: A K
To: M P ,
Subject: =?iso-8859-1?Q?Test_Max_b?= =?iso-8859-1?Q?ugg=2C_va_f=F6?=
 =?iso-8859-1?Q?rsiktig_me?= =?iso-8859-1?Q?d_bilderna?= =?iso-8859-1?Q?_:-)?=
Date: Thu, 8 Jul 2010 11:59:53 +0000
Importance: Normal
MIME-Version: 1.0
X-OriginalArrivalTime: 08 Jul 2010 11:59:53.0676 (UTC) FILETIME=[1386E8C0:01CB1E95]

--_47f25b54-fc29-402e-b441-d519a0d895fb_
Content-Type: multipart/alternative;
   boundary="_5ff4f612-34fb-4c9e-975e-d44ff38e62c4_"

--_5ff4f612-34fb-4c9e-975e-d44ff38e62c4_
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable



                     =20
_________________________________________________________________
Your E-mail and More On-the-Go. Get Windows Live Hotmail Free.
https://signup.live.com/signup.aspx?id=3D60969=

--_5ff4f612-34fb-4c9e-975e-d44ff38e62c4_
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable







                      

Your E-mail and More On-the-Go. Get Windows Liv=
e Hotmail Free. https://signup.live.com/signup.aspx?id=3D60969' =
target=3D'_new'>Sign up now.
=

--_5ff4f612-34fb-4c9e-975e-d44ff38e62c4_--

--_47f25b54-fc29-402e-b441-d519a0d895fb_
Content-Type: image/jpeg
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename="adam.jpg"

--ATTACHMENT DATA--

--_47f25b54-fc29-402e-b441-d519a0d895fb_
Content-Type: image/jpeg
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename="adam2.jpg"

--ATTACHMENT DATA--

--_47f25b54-fc29-402e-b441-d519a0d895fb_--

Best regards Pär
« Last Edit: July 18, 2010, 06:36:22 AM by perka »

Offline perka

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Attachments from hotmail not showing.
« Reply #1 on: July 18, 2010, 06:57:54 AM »
I forgot to mention that the attachments also works fine when connecting to the IMAP server with other email clients.

Best regards Pär

Offline perka

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Attachments from hotmail not showing.
« Reply #2 on: July 22, 2010, 06:35:01 AM »
Is there nobody that have an idea whats wrong here?

We really need to make this work and are prepared to make large changes in the code to make it work. We just need to know what part of the message that is not parsed correctly by RoundCube!

Best Regards Pär

Offline perka

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Attachments from hotmail not showing.
« Reply #3 on: July 29, 2010, 10:17:35 AM »
Hi!

We are still trying to figure this out! Is there someone that could give us some pointers of what could be wrong?

Best Regards Pär

Offline SKaero

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Attachments from hotmail not showing.
« Reply #4 on: July 29, 2010, 11:37:57 AM »
Can you post the message source?

Offline perka

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Attachments from hotmail not showing.
« Reply #5 on: July 29, 2010, 02:55:54 PM »
Hi and thanks for your answer!

The message source is posted in my first post right after the IMAP debug. I have replaced the attachment data with --ATTACHMENT DATA--

Best regards Pär

Offline SKaero

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Attachments from hotmail not showing.
« Reply #6 on: July 29, 2010, 03:42:29 PM »
You should open a ticket but its most likely an environment problem.