Author Topic: Settings-->Folders tab fails to open (Read 3137 times)

jwhatley · « **on:** August 08, 2010, 09:50:17 AM »

On the newly released 0.4, when I click on the "Folders" tab under Settings, it hangs for around two minutes and then gives a 500 Error.

Looking in the roundcubemail/logs/errors file, I see the following:

[08-Aug-2010 09:30:49] PHP Fatal error: Maximum execution time of 120 seconds exceeded in /usr/local/apache2/packages/roundcubemail-0.4/program/include/rcube_shared.inc on line 612
[08-Aug-2010 09:38:16] PHP Fatal error: Maximum execution time of 120 seconds exceeded in /usr/local/apache2/packages/roundcubemail-0.4/program/include/rcube_shared.inc on line 611
[08-Aug-2010 09:38:41] PHP Fatal error: Maximum execution time of 120 seconds exceeded in /usr/local/apache2/packages/roundcubemail-0.4/program/include/rcube_shared.inc on line 611

I believe this was also occurring with 0.4-beta, but can't be sure, as I had not tested it fully.

Would appreciate any ideas on why this may be occurring and how I might resolve the problem.

Regards,

Jake Whatley, Systems Developer
Rhyton Corporation

SKaero · « **Reply #1 on:** August 08, 2010, 10:18:28 AM »

Enable $rcmail_config['imap_debug'] in the /config/main.inc.php and post the log here.

jwhatley · « **Reply #2 on:** August 08, 2010, 11:42:58 AM »

Thanks, Skaero!

Here is the new output after enabling the debugging for IMAP:

[08-Aug-2010 11:41:28] PHP Fatal error: Maximum execution time of 120 seconds exceeded in /usr/local/apache2/packages/roundcubemail-0.4/program/include/rcube_imap_generic.php on line 186

Jake

SKaero · « **Reply #3 on:** August 08, 2010, 11:01:20 PM »

What was in the /logs/imap log?

jwhatley · « **Reply #4 on:** August 09, 2010, 04:53:15 AM »

Skaero,

Thank you for your assistance. I solved the issue after looking at the imap log. The configuration of our servers places the home directory for the primary admin user in the / directory with a symbolic link to that location within the /usr/home directory. Consequently, when attempting to create or list folders for the primary admin user, RC goes into some kind of recurrsion loop. Testing this with any other arbitrary user does not generate an error.

Please mark this issue as resolved and again, thank you very much for your fast responses.

Jake

alec · « **Reply #5 on:** August 09, 2010, 05:13:41 AM »

Please, attach the log. This looks like Roundcube bug we should fix.

alec · « **Reply #6 on:** August 09, 2010, 06:11:38 AM »

It's possible that Changeset 3881 ? Roundcube Webmail fixes this issue.