Author Topic: 550 NO SUCH USER EXISTS but the user does  (Read 3058 times)

maffmommie

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550 NO SUCH USER EXISTS but the user does
« on: February 15, 2011, 09:27:39 PM »
I had my website restored to a previous day and now my email will not work.  I can log in fine but the emails will not go through.  I get an error message whenever an email tries to get sent saying that NO SUCH USER EXISTS.  But as I stated I can log into the email account just fine with all the emails there.  But no new emails have been added since the restore.  How do I fix this?

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Offline JohnDoh

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550 NO SUCH USER EXISTS but the user does
« Reply #1 on: February 16, 2011, 01:02:53 AM »
sounds to me like it could be a problem with the SMTP auth, you could try turning on the smtp debug logging and see if that shows whats wrong. if everything has been restored from backups and its not working you should contact your ISP for help
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maffmommie

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[Solved]
« Reply #2 on: February 16, 2011, 02:34:15 PM »
For some strange reason, when I went to check the email account in my cPanel, those accounts that weren't working were missing.  I just created the accounts again with the same login information and everything was restored to normal.

No idea how it went away in the first place.

Thanks, JohnDoh for getting me on the right path of thinking.