Author Topic: Please assist - could not load message from server (Read 4774 times)

greavette · « **on:** October 24, 2011, 12:21:16 AM »

Hello,

I'm trying to figure out why I'm now getting an error message: could not load message from server.

I have upgraded my mail server (Citadel.org), but our Thunderbird client connects to the upgraded mail server without any problems.

Please assist me with telling me where I can read the log files (and enable the creation of these log files) so I can figure out why my roundcube can't read the messages anymore.

Thank you.

greavette · « **Reply #1 on:** October 25, 2011, 12:51:50 PM »

Hello,

I took a look in my /logs/errors file and I can see the following errors. Do I need to drop my tables to fix this problem? We use a global addressbook so I don't want to loose that data.

[25-Oct-2011 12:31:48] MDB2 Error: unknown error (-1): _doQuery: [Error message: Could not execute statement]
[Last executed query: PREPARE mdb2_statement_mysql_5e843b82234717941b09637c4b16b6cb7257f78fd FROM 'INSERT INTO session (sess_id, vars, ip, created, changed) VALUES (?, ?, ?, \'2011-10-25 12:31:48\', \'2011-10-25 12:31:48\')']
[Native code: 2006]
[Native message: MySQL server has gone away]

[25-Oct-2011 12:31:48 -0400]: DB Error: _doQuery: [Error message: Could not execute statement]
[Last executed query: PREPARE mdb2_statement_mysql_5e843b82234717941b09637c4b16b6cb7257f78fd FROM 'INSERT INTO session (sess_id, vars, ip, created, changed) VALUES (?, ?, ?, \'2011-10-25 12:31:48\', \'2011-10-25 12:31:48\')']
[Native code: 2006]
[Native message: MySQL server has gone away]
in /var/www/roundcubemail/program/include/rcube_mdb2.php on line 285 (GET /webmail/?_task=mail&_action=check-recent&_mbox=INBOX%2FJunk&_list=1&_remote=1&_unlock=0&_=1319560229409)

Thank you.

greavette · « **Reply #2 on:** October 28, 2011, 04:47:27 AM »

Does anyone have an idea of how I can track down this error. I know it's a problem with our mail server, but I'm hoping Roundcube logs can assist with finding why the error is occurring.

Thank you.

SKaero · « **Reply #3 on:** October 29, 2011, 12:48:56 AM »

It doesn't look like a mail server problem to me it looks like a mysql problem. Try a Google for "MySQL server has gone away" for fixes.

greavette · « **Reply #4 on:** November 07, 2011, 11:01:16 PM »

I've gone back to our old version of our Citadel mail server and our Roundcube connection to our mail server is up and running again. I'll have to work on our Mail Server to see why this occurred.

Thanks.