mails especially with attachments appears blank

jan.gestre · July 07, 2006, 10:14:19 AM

why is it that some of the emails especially with attachments appeared blank? what could be wrong?

trolley · July 07, 2006, 10:24:41 AM

Check out this post: http://roundcubeforum.net/index.php?topic=17.0

That was the same problem I was experiencing when my PHP memory limit was set too low.

jan.gestre · July 07, 2006, 11:00:26 AM

thanks very much trolley

i've set it to 32MB, i can now see the mails with attachments that i can't see when it was set to 8MB.

ThorstenS · July 21, 2006, 02:54:16 AM

I had the same problem - until now

But I would suggest to increase this value just for the webmail vhost.
Under apache 2 this would look like:

Code Select

php_flag engine on
AddDefaultCharset   UTF-8
php_flag    display_errors Off
php_value    upload_max_filesize   3m
php_value    memory_limit      32M

Red5 · August 07, 2006, 10:30:54 AM

Maybe it's a n00b question but is this a Roundcube or a system setting?

I'm using a hosting service and do not have access to the server.

jan.gestre · August 10, 2006, 02:42:30 AM

its the php.ini file that you have to edit in order to fix the problem i've mentioned and set the necessary changes.

nchong · August 10, 2006, 03:34:29 AM

where can I find this php.ini file

?

jrmy · August 10, 2006, 03:43:18 AM

It depends on if you host is setup to a use a different one per site and if they allow it. Most hosts do not allow you to edit the php.ini file your self.

I have had my host edit it for me with out much hassle. This is assuming what I wanted was not a big deal.

nchong · August 10, 2006, 03:52:07 AM

I use OVH.fr.. and it seems that I can't modify the php.ini file...
Is that the only way to solve this problem

jrmy · August 10, 2006, 04:08:31 AM

What version of roundcube are you running?

How big are your attachments? I want to try this out as I have not ran into this problem yet.

nchong · August 10, 2006, 05:00:05 AM

I'm running the latest beta version.
I've tried a 5 octets attachment with no success...

But the problem is known in OVH.fr... we can't modify the php.ini they use cgi or somthing I don't remember exactly (http://forum.ovh.com)

jrmy · August 10, 2006, 05:42:13 AM

Ah, so the attachment size is not the issue, it's more something with the code dealing with attachments not liking your php set?

Is your roundcube setup so that others can use it? I am curious and would like to see what you see.