Author Topic: Mail sent is spam?  (Read 2961 times)

Offline compmaster

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Mail sent is spam?
« on: July 31, 2012, 12:16:33 AM »
Hello roundcube community!

I recently finished installing roundcube for the first time.  I am impressed at how well this it works.  I am not sure if this issue I am about to mention is a problem with roundcube or not.... hopefully someone will have some insight on this.

When sending email through roundcube, most of the spam filters from email providers report the messages as spam.  I tested sending emails to a Yahoo! account and a Gmail account.  Both tagged the messages as spam.

I noticed that Gmail notes that the email was sent through a different domain.  It displays the email and then goes to say that it is sent "via yourhostingaccount.com"  Gmail also says that my message was tagged as spam because "It contains content that's typically used in spam messages."

I was wondering if there is a setting perhaps in the config file or through some other control panel in roundcube that would fix this issue.  If not, does anyone know how I would go about fixing this issue?

Thanks for reading!

Offline JohnDoh

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Re: Mail sent is spam?
« Reply #1 on: July 31, 2012, 02:39:33 AM »
Quote
It displays the email and then goes to say that it is sent "via yourhostingaccount.com"
have you setup your identity correctly in rc? (settings > identities)
what method are you using to send email - php mail() or SMTP?
Roundcube Plugins: Contextmenu, SpamAssassin Prefs, and moreā€¦

Offline compmaster

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Re: Mail sent is spam?
« Reply #2 on: July 31, 2012, 03:48:31 AM »
Quote
It displays the email and then goes to say that it is sent "via yourhostingaccount.com"
have you setup your identity correctly in rc? (settings > identities)
what method are you using to send email - php mail() or SMTP?

Yes, I have setup by identity on roundcube.  In the roundcube menu, there isn't much to set (Only Display Name, Email address, Organization, Reply-To, Bcc, Set Default, & Signature are available to set.)  There doesn't seem to be any setting related to what domain it is sent from. I currently have the Display Name, Email Address, Organization, Set Default, and Signature set in the menu.

I have tried using both methods to send email.  Both of which, still contain the "via yourhostingaccount.com" bit added in gmail.  I have only been able to see one difference between the two methods.  When using my hosting companies SMTP credentials, it seems that my emails are sent to spam.  When using php mail() function, it doesn't seem to filter the email as spam.

This make me think that my hosting company may be blacklisted or something...