Roundcube Community Forum
News and Announcements => General Discussion => Topic started by: labelle on January 17, 2017, 07:11:24 AM
-
Hi all
Been using Roundcube for 4 years now and since a few days ago it won't let me send nor recieve any mail
This is the code I got when trying to send myself an email
:SMTP Error (550): Failed to add recipient "info@labellehairsalon.co.uk" (5.1.8 <info@labellehairsalon.co.uk>: Sender address rejected: Domain not found).
Any clues?
-
The SMTP server couldn't find the recipient domain. So, you made a typo or there are DNS issues on the server ot the domain really does not exist. Not Roundcube issue.
-
Thanks for you reply. I'm not very tech savy when it comes to technical terms so please bear with me.
I could see it being a typo if it was when I tried to send an email but I can't recieve them either. So if it was DNS? is that something to do with our network and should therefore work on a laptop outside of the network?
-
This is not Roundcube issue. This is server issue, so ask your administrator/hosting provider.
-
Oh, and sorry, the error is "Sender address rejected", so not recipient, but sender. Which means that if the domain name is endeed correct this is most likely a server configuration issue.