I am having an issue with new user accounts having their primary identity be created as "username@mail.example.com" when previously they were being created as "username@example.com"

It does not matter so much for authentication to the mail server, as we just look to the username, but it is confusing end users.

I am aware that username_domain should be set to "example.com" to fix this, but when I do, all older accounts lose all of their preferences and data.

I checked the mysql database and see that if I change the mail_host to example.com instead of mail.example.com for the user, I am logged in as the user_id (no new user is created on login), but my settings are gone and my contacts and collected addresses are all missing.

Is there a field other than the user_id that ties this information to the account that I can manually change to get the current users working seamlessly with their data while also having new accounts be created the way I want them?

Thank you,
Cam

Good morning,

We use RoundCube as our shared email and we often receive the following email:

- Receiving Messages Failed With Error

With this message:
Some messages have been rejected by your incoming mail server due to technical errors, follow the link below to automatically retrive pending messages.
Retrive Messages

It feels a bit sketchy. When I hover over the button a hyperlink of cloudflare-ipfs appears.

Is this alright or should I stay away from it. To my knowledge, we receive emails just fine.

Kind Regards,
Tjappie

Searches are performed by your IMAP server. From the Roundcube side the most you can do is enable imap_debug to log the communication between Roundcube and your IMAP server and see if that gives you any more clues.

There is no Roundcube "service" because Roundcube is a web application. The error means Roundcube cannot connect to your SMTP server. So start from there, can you connect to it via telnet for example?

I also have problems with the search function. There are phrases in emails that I need to find, for example: The sentence "hệ thống CRM" is already exist however when I search, I don't see that email listed and it says "search returned no matches". I'm guessing it could be related to the US-ASCII and UTF-8 issue. Does anyone have a way to solve this problem?
I used roundcubemail-1.6.6
Many thanks!!


1. Email already exist


2. Search function not working