Roundcube Community Forum

Release Support => Pending Issues => Topic started by: fitjulie on October 09, 2009, 12:11:22 PM

Title: can't send emails
Post by: fitjulie on October 09, 2009, 12:11:22 PM

I'm unable to send emails now with Roundcube. It just whirls around, saying sending, but nothing happens. To send, I have to logout & log back in using Horde. It was working fine until about a week ago.

Julie

Title: can't send emails
Post by: SKaero on October 09, 2009, 12:47:43 PM

Is there anything in your error log?

Title: can't send emails
Post by: rapscallion on October 13, 2009, 04:31:25 AM

I'm getting the same problem, was working fine up until yesterday. Would be grateful for some help. how would I look at the error log?
This is Roundcube webmail by the way.

Title: can't send emails
Post by: SKaero on October 13, 2009, 05:24:18 AM

The error logs are files in the logs directory

Code: [Select]

RC root/logs/ Post the data from the files in that folder.

Title: can't send emails
Post by: rapscallion on October 13, 2009, 06:33:00 AM

Sorry, I cant find that folder. Your talking to a novice here.
Cheers.

Title: can't send emails
Post by: SKaero on October 13, 2009, 08:03:27 AM

In the folder that you installed RoundCube there is a folder called logs in the logs folder should be a file called errors.

Title: can't send emails
Post by: rapscallion on October 13, 2009, 09:25:32 AM

I didn't have to install roundcube webmail. My host has it as one of the options I could click to view my e-mails.

Title: re:
Post by: dianahopkins on October 13, 2009, 09:33:24 AM

I got exactly the same problem. I am lucky to find threads and discussion similar to my questions.

Title: can't send emails
Post by: fitjulie on October 13, 2009, 10:23:11 AM

My problem is exactly the same as rapscallion - roundcube came as part of my host package (& I'm pretty much a novice).  Is there some way to report this problem directly to roundcube support? I'm getting tired of having to logout & log back in using Horde every time I want to send an email!

Title: can't send emails
Post by: SKaero on October 14, 2009, 02:40:27 AM

Its not a RoundCube problem, its a problem with the way it is set up. You need to contact your host and tell them about the problem so they can fix it.