Roundcube Community Forum

Release Support => Pending Issues => Topic started by: coolrock on February 06, 2008, 06:58:38 PM

Title: Unable to delete email with roundcube rc2
Post by: coolrock on February 06, 2008, 06:58:38 PM
Hi,

When I first tried to delete email from inbox using roundcube, that email disappear from inbox, so I thought that it got deleted. Then, I headed over to trash, but that email wasn't there. Next, I went back to inbox, but all the emails including those I didn't delete were gone. After I relogin, all the emails in the inbox appear and the previously deleted mail was still at Inbox.

At first, I thought that it might be a bug from my server, but when I switched to squirrelmail, I was able to delete that mail with ease. So, I went back to roundcube to give it a try again, but the same problem persisted. Please assist.
Title: Re: Unable to delete email with roundcube rc2
Post by: jackdelamare on February 07, 2008, 08:35:41 AM
Most of us have had this problem and none of our threads have got replies. Great help.
Title: Re: Unable to delete email with roundcube rc2
Post by: coolrock on February 07, 2008, 08:36:44 AM
That's kinda disappointing. To think I had high hopes of roundcube replacing all my email clients.
Title: Re: Unable to delete email with roundcube rc2
Post by: Stellavision on March 09, 2008, 04:22:06 PM
I love Roundcube, but I am also experiencing this problem and will keep Horde on as my primary webmail until the problem is fixed. :(
Title: Re: Unable to delete email with roundcube rc2
Post by: jackdelamare on March 17, 2008, 04:00:01 PM
Yeah, the support really isn't great. I'm stuck with SquirrelMail for the moment.
Title: Re: Unable to delete email with roundcube rc2
Post by: methilnet on March 18, 2008, 04:49:30 PM
What the value of $rcmail_config['flag_for_deletion'] ?
Have you tried compacting the folder?
Title: Re: Unable to delete email with roundcube rc2
Post by: jackdelamare on March 20, 2008, 05:24:53 PM
Has anybody tried the stable release to see if this problem is fixed? I have asked my hosting company to update it so if they do and it works I'll get back to you guys.
Title: Re: Unable to delete email with roundcube rc2
Post by: commin on March 21, 2008, 09:10:02 AM
i have the stable release - when i delete a message - i become the error: "could not move the message"  :'(
Title: Re: Unable to delete email with roundcube rc2
Post by: till on March 23, 2008, 05:04:31 PM
Most likely not a RoundCube problem. :)

And I know, you spent all this money - we are super-bad and we don't answer the phone. ;D

Hehe, sorry for the sarcasm!

But keep in mind, we work on this in our spare time. We also prefer mailinglists and IRC to talk to people. I try to get on here even though I am not a huge fan of forums and reply to whatever I can. In the mean time, you people need to read this and help us, so we can help you:

http://trac.roundcube.net/wiki/Howto_ReportIssues
Title: Re: Unable to delete email with roundcube rc2
Post by: Stellavision on March 24, 2008, 09:09:48 PM
Actually it does appear to be a Roundcube problem.

You need to open the index.php file and comment out the following code:

// check client X-header to verify request origin
//if ($OUTPUT->ajax_call)
//{
// if (empty($CONFIG['devel_mode']) && !rc_request_header('X-RoundCube-Referer'))
// {
// header('HTTP/1.1 404 Not Found');
// die("Invalid Request");
// }
//}


Worked for me.
Title: Re: Unable to delete email with roundcube rc2
Post by: till on March 24, 2008, 09:12:30 PM
I wouldn't recommend that anyone applies this. Doing it, probably exposes you to serious security issues. ;)

Point taken, there may be an issue, and yes, we are gonna solve it eventually but as I said, we need more information. So please read the wiki link and open an issue, supply a test message and so on.

http://trac.roundcube.net/wiki/Howto_ReportIssues
Title: Re: Unable to delete email with roundcube rc2
Post by: peanutb on March 26, 2008, 11:39:21 PM
I had this bug, but figured out how to fix it.

You have to go to Personal Settings at the top

Then click on Folders

And add one named Trash.

It woud probably be a one line addon to the initialization script for the email account to change this. Ill look around for it, and post a reply if i figure it out.
Title: Re: Unable to delete email with roundcube rc2
Post by: peanutb on March 26, 2008, 11:50:19 PM
EDIT: forget what i said here... it doesnt work.

I have a gut feeling that something in rcube_imap.inc needs to be modified, but i frankly dont have the time to figure it out.
Title: Re: Unable to delete email with roundcube rc2
Post by: rockafella on April 05, 2008, 04:41:51 AM
The same problem is present in the stable version too.. :(
Title: Re: Unable to delete email with roundcube rc2
Post by: jackdelamare on April 07, 2008, 01:12:33 PM
Yeah, my hosts have updated my version to the stable release the problem is still there. ::)
Title: Re: Unable to delete email with roundcube rc2
Post by: dji on April 11, 2008, 12:56:47 PM
Actually Peanutb's suggestion worked for me. I created a Trash folder and I'm able to delete emails now.

Oops...addendum. I just found the other post with the global fix (by changing the main.inc file):
http://roundcubeforum.net/forum/index.php?topic=2805.0
Title: Re: Unable to delete email with roundcube rc2
Post by: Tonyrc on April 23, 2008, 08:17:53 AM
Recently downloaded & installed Roundcube and I too have this problem.
Only a Shift+Delete key will delete messages
Both the icon & drag&drop into Inbox_Trash give the message;
"Could not move the message"

Please advise when a fix is available.

P.S. I think I'm on this release, it would also be helpful to include the version number somewhere on the main page, possibly under the logo at top left!
Title: Unable to delete email with roundcube rc2
Post by: tom555 on September 03, 2008, 09:45:47 AM
I have a "solution" for this problem. Just click on "Compact" and then klick on "Check for new Messages". For me it works and all the "Zombie" Mails are gone. Sure it would be great, if this bug can be fixed in the future but i can live with it at the moment.

About your complaint for bad support:
You should think about the fact, that the whole work is done in the spare time of the developers. They are not paid for the work they do here. So it is not possible that every bug is fixed in a few minutes, they surely have some other things to do than develop roundcube. Please think over that fact before complaining about bad support. This is a great Project.
Title: Problem fixed
Post by: garrettw on September 21, 2008, 03:11:52 PM
Open the file main.inc.php in the config directory. Change the value of $rcmail_['create_default_folders'] = FALSE to TRUE. This will automatically create the folders inbox, drafts, sent, junk, and trash. You should be able to delete mail now.
Title: Unable to delete email with roundcube rc2
Post by: Wazooka on September 27, 2008, 03:09:51 PM
Anyone know if this is fixed in the latest release?