Roundcube Community Forum

Release Support => Pending Issues => Topic started by: DaddyWarlock on March 19, 2021, 02:36:06 PM

Title: Users unable to log in
Post by: DaddyWarlock on March 19, 2021, 02:36:06 PM

I hope this is the right place to ask this.

I just installed Roundcube for my email users, but so far I'm the only one who can log in.  I've changed my users' passwords (with their consent, of course!) trying to solve the problem, but with no luck.  Can anyone suggest a fix?  I'm sure there's some obscure setting I've missed.

Ken

Title: Re: Users unable to log in
Post by: JohnDoh on March 19, 2021, 02:38:08 PM

what is the exact issue? whats in the roundcube error log? whats in your imap server logs about the login attempt?

Title: Re: Users unable to log in
Post by: DaddyWarlock on March 19, 2021, 03:08:28 PM

Okay, pass me the Dunce cap!  I just realized the user was trying to log in with her username, not her email address.  Obviously, that leads to failure, and now that the problem has been found, I feel like a fool.

Thanks for the feedback!

Ken