Roundcube Community Forum

News and Announcements => General Discussion => Topic started by: UgiLiz on March 11, 2019, 12:55:24 PM

Title: Unable to Export Contacts
Post by: UgiLiz on March 11, 2019, 12:55:24 PM
Hi. I'm trying to Export my contact list but only the first record is exported. I've tried highlighting a block and exporting but still only the first record in the block is exported. Can anyone help please?
Title: Re: Unable to Export Contacts
Post by: JohnDoh on March 12, 2019, 03:44:35 AM
you do not need to select any contacts. when on the contacts screen click the small drop down arrow next to the export button and select "export all". if that does not work please confirm which version of roundcube you are running and what type of address book you are trying to export.
Title: Re: Unable to Export Contacts
Post by: UgiLiz on March 12, 2019, 04:41:06 AM
Yes, I tried Export All but only the first record was exported. I'm using v 1.3.4
Thanks for your help
Title: Re: Unable to Export Contacts
Post by: UgiLiz on March 12, 2019, 05:24:28 AM
I've just checked the Export I did over a year ago and that only has the first record too, so the problem isn't new (and I should have checked better in the past!).
Title: Re: Unable to Export Contacts
Post by: UgiLiz on March 12, 2019, 06:41:22 AM
The address book is simply the Contact list in my webmail
Title: Re: Unable to Export Contacts
Post by: alec on March 12, 2019, 08:02:29 AM
What if you select the second contact on the list and choose "Export selected"? Did you check Roundcube error log?
Title: Re: Unable to Export Contacts
Post by: UgiLiz on March 12, 2019, 09:28:08 AM
Yes, it exported the one highlighted address, so I guess I could export one at a time!!
Can you tell me how to access the error log please?
Title: Re: Unable to Export Contacts
Post by: JohnDoh on March 13, 2019, 01:17:11 PM
by default the logs are in <rc root>/logs/errors
Title: Re: Unable to Export Contacts
Post by: UgiLiz on March 13, 2019, 03:35:42 PM
I'm sorry, I don't know how to get to this address, can you explain please?
Title: Re: Unable to Export Contacts
Post by: alec on March 13, 2019, 04:04:22 PM
Logs are in the server's filesystem. If you have no access to the filesystem, we can't help you.