Roundcube Community Forum

News and Announcements => News & Announcements => Topic started by: AGA on January 27, 2016, 07:33:37 PM

Title: FORGOTTEN PASSWORD
Post by: AGA on January 27, 2016, 07:33:37 PM

HI there, I haven't used my account for a while and I know there is a message sent by my client. When I was strung to log in I realised I forgot the password. I normally use only three different passwords for my mail so I tried all the combinations and it didnt work. I tried different usernames and it also didnt work. How can I retrieve my account and change password? Thank you

Title: Re: FORGOTTEN PASSWORD
Post by: SKaero on January 27, 2016, 10:21:36 PM

Contact your mail server administrator.

Title: Re: FORGOTTEN PASSWORD
Post by: AGA on January 28, 2016, 05:34:32 PM

thank you. I dont really know how can I contact administrator of my mail server (I dont even know what is my mail server). I have my website and email set up by someone I am not in touch anymore and because everything was done for me I was really involved in the process of registration. Would you have idea where can I find my mail server - where to look for it and a contact to administrator?  Thank you

Title: Re: FORGOTTEN PASSWORD
Post by: SKaero on January 28, 2016, 05:54:01 PM

The person who setup the email account would know best, if you are no longer in contact with that person ask the person or company you pay for hosting.

Title: Re: FORGOTTEN PASSWORD
Post by: AGA on January 28, 2016, 05:56:45 PM

Great thank you so much!