Roundcube Community Forum

Release Support => Pending Issues => Topic started by: tom86 on August 16, 2018, 12:37:07 PM

Title: Roundcube does not receive and send emails (no error message)
Post by: tom86 on August 16, 2018, 12:37:07 PM

Since today Roundcube does not receive or send any emails.

There is no error message, nor does the other person who sends me an email get any notification that the email is not delivered. What happened?

Title: Re: Roundcube does not receive and send emails (no error message)
Post by: SKaero on August 17, 2018, 12:25:51 AM

It sounds like your mail server isn't get any email, that could be do to a DNS change or a problem with the mail server.

Title: Re: Roundcube does not receive and send emails (no error message)
Post by: tom86 on August 17, 2018, 06:44:27 AM

What can I do to solve this problem? My friend is on the same @xxxx.com address and his email does send and receive..

Title: Re: Roundcube does not receive and send emails (no error message)
Post by: SKaero on August 17, 2018, 01:06:18 PM

If you don't control the domain or the mail server you should contact your mail provider and ask for support from them. Otherwise you need to verify the DNS settings for the domain and check the mail server logs to find the source of the problem.