how to find headers so our website host can block a sender

[colincruz]

I run a non-profit organization that takes donations through several portals, including Paypal.

A scammer, or scammers...has sent us a barrage of fraudulent "payment requests" and invoices recently, and the sender says it is from a paypal.com address.

But this is not going through our Paypal account.  The emails are not actually coming from Paypal.

I have asked our website hosting (and, by extension, email) provider to block all emails purporting to come from Paypal.com (we have shifted all but one of our donors off of Paypal on to other platforms).

Our hosting provider said I need to "...send full headers.   I need to see the path in which the email arrived in your inbox."

How do I obtain this information?

[SKaero]

If you go to More -> Show source in the top toolbar when viewing the email you can get the raw source of the message which includes the full headers.

[colincruz]

Thank you  Next question.  I did that and then I grabbed all the text and hit CTRL-C to copy it and then I tried to paste it into an email with CTRL-V and all I see is a bunch of red squiggly lines and no actual text.  I also tried to paste it into a new Google Doc and got the same result.

The question is...how can I show this to our hosting provider if this is going on?

[colincruz]

Well, I found a workaround.  I bolded all of the cloaked text in Google Docs and then copied that and pasted it into an email.  It shouldn't have to be that hard.

[SKaero]

The way browsers copy styling can be very frustrating, my recommendation is to paste it into a textarea that doesn't support formatting like Notepad to get clear text.

[JohnDoh]

Depending on your browser you can also right click in the textarea and choose paste without formatting/paste as plain text or use the shortcut ctrl+shift+v