Roundcube Community Forum

Release Support => Pending Issues => Topic started by: sells on January 06, 2009, 04:39:09 PM

Title: Stable - no messages
Post by: sells on January 06, 2009, 04:39:09 PM
We had an earlier version running on a dev box.  We went to setup for the live system and we downloaded the latest version of Round Cube today.

The install went smooth - but no messages display!   I even went as far as to whipe and recreate the database.

Note the messages in the bottom right.  It does log in and see messages - it just wont display them.

[See attached files]
Title: Stable - no messages
Post by: rosali on January 07, 2009, 01:22:03 AM
What do your logs say? May it is a similar problem like there: http://www.roundcubeforum.net/general-discussion/4029-roundcube-can-only-open-emails-local-users.html
Title: Stable - no messages
Post by: sells on January 07, 2009, 08:52:04 AM
Nothing in my apache logs.  Its not that because no errors show up - just a blank message.  Also because php checked out ok.  All the required extensions were installed.
Title: Stable - no messages
Post by: Julius Caesar on January 07, 2009, 09:01:06 AM
Quote from: sells;16069
We had an earlier version running on a dev box.  We went to setup for the live system and we downloaded the latest version of Round Cube today.

The install went smooth - but no messages display!   I even went as far as to whipe and recreate the database.

Note the messages in the bottom right.  It does log in and see messages - it just wont display them.

[See attached files]

Did you select a message in the message list?

And the logs rosali is refering to are the Roundcube-logs in the folder ./logs
Title: Stable - no messages
Post by: sells on January 07, 2009, 09:20:05 AM
Selecting it does nothing - its marked at 0 bytes when there should be 200+ messages displayed.

There is nothing in the roundcube logs either.  Just a few entires when I typed a password incorrectly.
Title: Stable - no messages
Post by: rosali on January 07, 2009, 09:22:56 AM
Last attempt to help from my side - I'm stumped ... Nothing helpful in your IMAP server logs either?
Title: Stable - no messages
Post by: sells on January 07, 2009, 09:38:18 AM
Im convinced since it logs in and displays the right amount of messages - that its with the messages themselves.  Through my searching I've seen problems with HTML messages/Charsets/encoding etc ....
Title: Stable - no messages
Post by: casgroot on January 07, 2009, 10:07:05 AM
I'm having the same problem. Only 1 message of size 0kb with no subject. It does display the correct # messages in all folders.

When I reverted to 0.2-beta again (which I obviously kept as backup) it worked like before as it should be :-) By the way I used the 0.2-stable install with a clean MySQL db.

----

I checked my mailserver log and did not see any errors, warnings, or other weird stuff.
Title: Stable - no messages
Post by: sells on January 07, 2009, 10:23:43 AM
Where did you get the 0.2-beta from?  Or did you have it downloaded earlier?

Can't find it anywhere on sourceforge.
Title: Stable - no messages
Post by: rosali on January 07, 2009, 10:33:01 AM
/branches ? RoundCube Webmail ? Trac (http://trac.roundcube.net/browser/branches)

It would be interesting if sells and casgroot would post their environment ... PHP/IMAP server/Web server/Database
Title: Stable - no messages
Post by: sells on January 07, 2009, 11:12:12 AM
I tried the -beta from the link you sent.  Something is goofy.  I'll have to start from scratch.

by goofy I mean
Code: [Select]
Warning: Unknown: failed to open stream: Permission denied in Unknown on line 0

Fatal error: Unknown: Failed opening required '/Library/WebServer/Documents/roundcube/index.php' (include_path='.:') in Unknown on line 0

(roundcube box)
OS X Server 10.5.6
Apache 2.2.9
PHP 5.2.6
MySQL 5.0.67

IMAP = EIMS 3.3
Title: Stable - no messages
Post by: sells on January 07, 2009, 11:51:25 AM
All the permissions are screwed from the branches link.  I've been trying to get them right and there seems to be an ongoing fight to get different things to load.

Lates perm error
Code: [Select]
Warning: require_once(program/include/iniset.php) [function.require-once]: failed to open stream: Permission denied in /Library/WebServer/Documents/roundcube/index.php on line 31

Fatal error: require_once() [function.require]: Failed opening required 'program/include/iniset.php' (include_path='.:') in /Library/WebServer/Documents/roundcube/index.php on line 31
Title: Stable - no messages
Post by: sells on January 07, 2009, 02:21:46 PM
Something to note.  0.2beta said I needed to turn MagicQuotes off.  

Gave up with the permissions and tried 0.2stable again with MagicQuotes off - same deal.

Fun times.
Title: Stable - no messages
Post by: sells on January 13, 2009, 08:59:33 AM
I am convinced its something either I did in the config (but it never worked even with the basic settings) or something inside of roundcube.  

I just moved it to a virtual machine I setup yesterday.  Completely different OS (Fedora 10) and sure enough - it did it.
Title: Blank Emails
Post by: stevejones on January 18, 2009, 08:29:34 AM
Hi Guys

I have exactly the same fault, inbox reports correct no of messages but pane pnly displays the one (no subject) at zero K

Brand new stable release install, with new DB on Windows 2003 server, Install tasks all good

Just wanted to get in on this in hope of finding a cure

Has anyone rolled back a version - if so is that available anywhere

Steve Jones
Title: Bump?
Post by: stevejones on January 25, 2009, 06:27:47 PM
bump maybe
Title: Stable - no messages
Post by: grokwik on January 30, 2009, 10:28:34 AM
I have exactly the same problem. This subject is then a clone of mine (or the opposite, I let you judge ;-) ) which is called "no body, no subject".
FYI, neither apache nor RC logs are showing something wrong.
Title: Stable - no messages
Post by: alec on January 30, 2009, 11:17:37 AM
Please, uncoment console() calls in lib/imap.inc and check logs/console file. There should be a debug info from IMAP conversation which will help as to understand the problem.
Title: Here is what it tells
Post by: grokwik on January 30, 2009, 11:31:43 AM
Quote

[30-Jan-2009 17:29:12 +0100]: S: * OK [CAPABILITY IMAP4REV1 X-NETSCAPE LOGIN-REFERRALS AUTH=LOGIN] IMAP4rev1 Free
[30-Jan-2009 17:29:12 +0100]: C: cp01 CAPABILITY
[30-Jan-2009 17:29:12 +0100]: S: * CAPABILITY IMAP4REV1 X-NETSCAPE NAMESPACE MAILBOX-REFERRALS SCAN SORT THREAD=REFERENCES THREAD=ORDEREDSUBJECT MULTIAPPEND LOGIN-REFERRALS AUTH=LOGIN
[30-Jan-2009 17:29:12 +0100]: S: cp01 OK Completed
[30-Jan-2009 17:29:12 +0100]: C: a001 LOGIN "grokwik" "XXXXXX"
[30-Jan-2009 17:29:12 +0100]: S: a001 OK [CAPABILITY IMAP4rev1 ACL BINARY CATENATE CHILDREN CONDSTORE ENABLE ESEARCH ID IDLE LIST-EXTENDED LITERAL+ LOGIN-REFERRALS MULTIAPPEND NAMESPACE QRESYNC QUOTA RIGHTS=ektx SASL-IR SEARCHRES UIDPLUS UNSELECT WITHIN] LOGIN completed
[30-Jan-2009 17:29:12 +0100]: C: ns1 NAMESPACE
[30-Jan-2009 17:29:12 +0100]: S: * NAMESPACE (("" "/")) (("/home/" "/")) NIL
[30-Jan-2009 17:29:12 +0100]: S: ns1 OK NAMESPACE completed


Now it blocks after loging in (the UI remains on the user/pwd page)
Title: Here's a more complete console dump
Post by: grokwik on February 04, 2009, 06:07:42 AM
(Sorry for the delay)
I cropped the end of the file, it just repeats the last block every minute (I guess it's the refresh).
Title: Stable - no messages
Post by: alec on February 09, 2009, 03:22:19 AM
Quote from: grokwik;16833
(Sorry for the delay)
I cropped the end of the file, it just repeats the last block every minute (I guess it's the refresh).


The FLAGS are returned after message headers in FETCH response. It may be the problem. Can you provide a test account for me (with remote access)? Write to [alec at alec.pl].
Title: Buggy IMAP servers are evil...
Post by: The BLION Corp. on February 10, 2009, 04:44:04 AM
Code: [Select]
[30-Jan-2009 20:10:48 +0100]: S: * CAPABILITY IMAP4REV1 X-NETSCAPE NAMESPACE MAILBOX-REFERRALS SCAN [b]SORT[/b] THREAD=REFERENCES THREAD=ORDEREDSUBJECT MULTIAPPEND LOGIN-REFERRALS AUTH=LOGIN
[30-Jan-2009 20:10:48 +0100]: S: cp01 OK Completed
[30-Jan-2009 20:10:48 +0100]: C: a001 LOGIN "grokwik" "XXXXXX"
[30-Jan-2009 20:10:48 +0100]: S: a001 OK [CAPABILITY IMAP4rev1 ACL BINARY CATENATE CHILDREN CONDSTORE ENABLE ESEARCH ID IDLE LIST-EXTENDED LITERAL+ LOGIN-REFERRALS MULTIAPPEND NAMESPACE QRESYNC QUOTA RIGHTS=ektx SASL-IR SEARCHRES UIDPLUS UNSELECT WITHIN] LOGIN completed
[...]
[30-Jan-2009 20:10:48 +0100]: C: [b]s SORT[/b] (DATE) US-ASCII ALL
[30-Jan-2009 20:10:48 +0100]: S: [b]s BAD parse error: command not implemented[/b]

The SORT command is not implemented but advertised by the IMAP proxy, whereas the real IMAP server can not use it!
Title: Stable - no messages
Post by: The BLION Corp. on February 10, 2009, 05:43:39 AM
I modified program/lib/imap.inc to disable SORT capability:

Code: [Select]
function iil_C_GetCapability(&$conn, $name)
{
        if($name == "SORT") return false;
[...]


When I use /installer/ php scripts, I have:

Quote
Connecting to imap.free.fr...
IMAP connect:  OK(SORT capability: no)


So, right now, SORT capability should be disabled.

But I'm still unable to get any email list :(
I will try to figure out what's happening...

Please find attached my console logs from imap.inc...
Title: :(
Post by: grokwik on February 11, 2009, 05:02:15 AM
The "SORT" thing doesn't change the bug for me neither.

With Alec we found new things : I have several mail addresses in the same provider (free.fr) and only one is bugging (sadly it's the main one)...
Title: Stable - no messages
Post by: The BLION Corp. on February 18, 2009, 03:49:44 AM
Any news about that ?
Title: Not a lot
Post by: grokwik on February 18, 2009, 04:37:39 AM
Alec handled this problem using my parameters and found out that it wasn't working only for one address, and so considered that the problem was coming from the imap (eg my provider). So I'm stuck to the former RC version (that works perfectly with all my imaps and addresses)...
Title: Stable - no messages
Post by: grokwik on March 20, 2009, 12:10:12 PM
Is that issue fixed in the new version (version 0.2.1) ?
I don't even know why this thread is in resolved issues... As far as I know, it has never been resolved :D
Title: Stable - no messages
Post by: julz on March 21, 2009, 04:26:56 PM
I just did a check out of devel-api today and got this 'no messages' problem.

sorry.. comments removed..

I thought it was something to do with BODYSTRUCTURE in imap.inc

I need to test further - as now it's suddenly working with or without that change..
Title: Ok
Post by: grokwik on March 23, 2009, 11:58:48 AM
I'll try investigating a lil' bit on imap.inc...
Title: Whoops...
Post by: grokwik on March 24, 2009, 05:12:34 AM
I tried a brand new install of the last release. Everything is ok except the imap connection, it tells :
Quote

Warning: fsockopen() [function.fsockopen]: unable to connect to imap.free.fr:143 (Connection timed out) in /blahblah/public_html/newRC/program/lib/imap.inc on line 611
IMAP connect:  NOT OK(Could not connect to imap.free.fr at port 143: Connection timed out)


In fact, my provider's webmail was using roundcube and they switched to Zimbra. Maybe RC doesn't handle all the options needed ?
I keep the "virgin" install as it is if somene from RC wants to test...
Title: Stable - no messages
Post by: The BLION Corp. on April 02, 2009, 07:15:26 AM
Hmmm... I just installed 0.2.1...
And it works...

Grokwik, just do a try on RoundCube Webmail :: Bienvenue sur RoundCube Webmail (http://www.hebergement-pro.org/mail_julien/) to see if your account works too on my server... mine works fine...
Title: Strange...
Post by: grokwik on April 02, 2009, 08:17:04 AM
It works fine... Crazy thing.
So I'll try again to install it !
Otherwise, if you don't mind, I'll bother you to know you apache' conf.

Thanks for the help !
Title: Tests done !
Post by: grokwik on April 02, 2009, 08:39:34 AM
I just tested and you're right, everything's now alright !! :D
Considering that I used the same install as I used for the last test, I guess the problem were coming from Free...
All apologies for the RC team :)
And once again, Thanks !
Title: Re: Stable - no messages
Post by: noface0711 on March 23, 2016, 09:49:31 AM
I'm having the same problem. Only 1 message of size 0kb with no subject. It does display the correct # messages in all folders.

When I reverted to 0.2-beta again (which I obviously kept as backup) it worked like before as it should be :-) By the way I used the 0.2-stable install with a clean MySQL db.