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Title: emails in spam
Post by: ras-construction on February 20, 2013, 01:23:53 PM

Hi everyone! Does anyone know why 50% of the emails I send end up in spam folder? Is frustrating when my customers tell me that they didn't received my email. But if they look in the spam folder, is there. Can you help??Many thanks guys! Chris

Title: Re: emails in spam
Post by: SKaero on February 20, 2013, 01:50:14 PM

Spam filtering is done by the mail server not RoundCube, my guess is you have to set to low of spam score so valid emails are being marked as spam. You should ask your email provider for help.

Title: Re: emails in spam
Post by: crasheg on March 02, 2013, 03:57:54 AM

Check whether there is a PTR record for your domain.
Configure signature DKIM.
Check your IP blacklisted http://mxtoolbox.com/SuperTool.aspx (http://mxtoolbox.com/SuperTool.aspx)

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News and Announcements => General Discussion => Topic started by: ras-construction on February 20, 2013, 01:23:53 PM