Roundcube Community Forum

News and Announcements => General Discussion => Topic started by: next4ideas on October 02, 2014, 10:00:44 AM

Title: lost all clients catalog
Post by: next4ideas on October 02, 2014, 10:00:44 AM
fellas i dont know if was a human update or a p0lesk update,
what i know is that all my customers contact catalog was lost.

is there something to recovery this?

as i investigate RC was reload with default values, probably database too.
maybe i have an backup of this database, i am looking for now.

do you have any tip how to solve this?
Title: Re: lost all clients catalog
Post by: SKaero on October 02, 2014, 10:15:40 AM
Check the database and see if the contacts are under a different user. Sometimes a slightly different user record is created which connects to the same email account but doesn't hold the contacts.
Title: Re: lost all clients catalog
Post by: next4ideas on October 02, 2014, 11:38:30 AM
yes, our manager found this contacts on database,

do you know how we can synchronize them again?
Title: Re: lost all clients catalog
Post by: SKaero on October 02, 2014, 01:43:31 PM
Find the account that the contacts are tired to in the user table and find the difference between the users.