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Roundcube Community Forum

News and Announcements => General Discussion => Topic started by: Hmsami on January 24, 2017, 05:16:07 AM

Title: Email sent from my webmail mail solution come to SPAM !
Post by: Hmsami on January 24, 2017, 05:16:07 AM
Hello Guys ,
i'm using a mail solution based on roundcube, and when i send an email to an ( gmail , yahoo , hotmail ) account , i recieve it in the SPAM folder :(
My domain and my IP is not blacklisted ( i verrified both )
and i verrified the SPF record, it is well configured ,
Any solutions please ?

Thanks
Title: Re: Email sent from my webmail mail solution come to SPAM !
Post by: SKaero on January 24, 2017, 10:38:07 AM
Is Roundcube setup to send emails using SMTP? Do you have DKIM setup?
Title: Re: Email sent from my webmail mail solution come to SPAM !
Post by: rm13 on January 24, 2017, 11:29:36 PM
Gmail should give you a reason for putting it in SPAM. Not sure about the other services. Check the email headers, as that may show some info from the spam filter.
Title: Re: Email sent from my webmail mail solution come to SPAM !
Post by: fraksken on February 10, 2017, 02:33:18 AM
Please try to send an e-mail to mail-tester.com
It will tell you everything wrong with your setup.
Most probably it's no DKIM and no reverse dns. Both are required to have your mail accepted with a lot of providers.
Title: Re: Email sent from my webmail mail solution come to SPAM !
Post by: Hmsami on February 24, 2017, 06:06:36 PM
Hello Guys thanks for your  replies,

the result of mail-tester.com is that The message is not signed with DKIM

regards
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