Roundcube Community Forum

News and Announcements => General Discussion => Topic started by: twarren on May 20, 2017, 08:15:32 AM

Title: not receiving e-mails
Post by: twarren on May 20, 2017, 08:15:32 AM
Hi, for the last 2 weeks I haven't been receiving e-mails, although I can send them.  Desperately trying to resolve it, can anyone help.  Previously working fine on laptop, phone, elsewhere but now all seems to have gone wrong.  I can download my other email accounts, but not this one. Can anyone help me? :(
Title: Re: not receiving e-mails
Post by: JohnDoh on May 20, 2017, 09:27:18 AM
Roundcube is the name of the webmail software that your email provider uses. The only people who can tell you why you are not receiving emails. The person who setup your email account might be able to help you track down your provider.
Title: Re: not receiving e-mails
Post by: twarren on May 20, 2017, 01:27:30 PM
Hi, I know this is probably a silly question, but would that be Virginmedia as my provider (that's who I get my internet from?
Title: Re: not receiving e-mails
Post by: JohnDoh on May 21, 2017, 02:52:46 AM
its not a silly question but I don't know the answer. I don't know what webmail software virgin media uses. if you want to PM me your email address I could see if I can work out who runs it for you, no promises though.